Retail Travel Advisor

TUI Group; Wakefield; On-site; GBP 13,000 - 14,000; Full time

Job summary

A leading travel company is looking for a Travel Advisor in Wakefield. The role involves inspiring customers with a passion for travel while providing exceptional service. Successful candidates will exceed sales targets and manage customer inquiries effectively. The position offers a starting salary of £13.09 per hour, commission opportunities, and several holiday benefits. Flexibility in shifts, including weekends, is required.

Benefits

Commission scheme

Holiday benefits

Discounts

Health and wellbeing benefits

Pension scheme

Qualifications

• Passion for travel and helping customers.
• Confidence in investigating and resolving customer queries.
• Willingness to embrace change in a dynamic environment.

Responsibilities

• Inspire customers and colleagues with your passion.
• Exceed sales objectives effectively.
• Handle customer inquiries effectively, both in person and online.
• Receive training on various systems to improve customer knowledge.

Skills

Sales skills

Customer service

Problem-solving

Communication skills

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Wakefield store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best‑loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £13.09 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.