Retail Travel Advisor

TUI Group; Kirkcaldy; On-site; GBP 12,000 - 17,000; Full time

Job summary

A leading travel company is seeking a Travel Advisor for its Kirkcaldy store. This role involves recommending and selling holidays, providing exceptional customer service, and achieving sales targets. You will enjoy a rewarding environment with various benefits, including competitive pay and professional development opportunities. The successful candidate will inspire customers, solve problems proactively, and adapt to a dynamic retail atmosphere.

Benefits

Starting salary of £12.58 per hour

Commission scheme for exceeding targets

Holiday benefits and discounts

Health and Wellbeing support

Career development investment

Pension scheme and life assurance

Qualifications

• Strong customer service skills to engage and assist customers.
• Ability to achieve and exceed sales targets.
• Confident problem-solving to handle customer inquiries.

Responsibilities

• Inspire customers and colleagues to create memorable holiday experiences.
• Exceed sales objectives in a target-driven retail environment.
• Resolve customer complaints effectively and professionally.

Skills

Customer service skills

Sales ability

Problem-solving skills

Passion for travel

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Kirkcaldy store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

ABOUT OUR OFFER

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

ABOUT THE JOB

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.