Retail Travel Advisor

TUI Group; Basingstoke; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading travel company in Basingstoke seeks a Travel Advisor to create unforgettable holiday experiences for customers. You'll recommend and sell various travel products while achieving sales targets and providing exceptional customer service. The role includes varying shifts, including weekends and bank holidays. Join us for a career with great benefits, including competitive pay and personal development opportunities.

Benefits

Commission scheme

Holiday benefits

Discounts and special offers

Pension scheme

Life assurance

Qualifications

• Passion for travel and customer engagement.
• Ability to resolve customer complaints confidently.
• Willingness to adapt to change and learn new systems.

Responsibilities

• Inspire customers to book holidays and additional products.
• Achieve sales targets through customer engagement.
• Investigate and resolve complaints effectively.

Skills

Customer service skills

Sales experience

Ability to inspire others

Job description

TUI

Here at TUI, you’ll find we’re an inclusive company with a culture of care and by joining the Retail Team as a Travel Advisor in our Basingstoke store, we’ll support you to become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company.

As part of our dedication to delivering exceptional customer service and flexibility for our customers, you’ll enjoy a varied shift pattern each week including weekends and bank holidays, and evenings at some of our busier stores.

About our Offer

• TUI offers much more than just starting salary of £12.58 per hour
• Be rewarded for exceeding your targets with our commission scheme
• Enjoy fantastic holiday benefits, discounts, special offers and the ability to purchase additional TUI time off
• Benefit from our Health and Wellbeing across key areas – Financial, Health, Social, Community and Career
• Investment in your development and career progression
• Pension scheme and life assurance

About the Job

• Use your passion to inspire our customers and colleagues whilst enjoying a great amount of fun
• Your drive to achieve will lead you to exceed your sales objectives, in Retail we call it ‘Smashing your Targets’
• You’ll embrace change and rise to the challenges of a customer engaged role both face to face and virtually
• If things don’t go to plan, you’ll need to be confident to actively investigate and resolve any question or complaint
• As technology advances so does TUI, you’ll receive training on a variety of systems empowering you to enhance your knowledge whilst bringing memorable holidays to life for our customers.