Retail Team Lead: Customer Experience & Sales

JD GROUP; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A prominent retail organization in Oxford is seeking a Junior Management team member to enhance customer service and manage staff performance. You will supervise operations, ensure sales targets are met, and maintain excellent visual merchandising standards. Your role will also involve training new employees and supporting existing staff development, with a focus on exceptional customer satisfaction and store presentation. Ideal candidates will have retail supervisory experience and strong communication skills.

Qualifications

• Retail Supervisor experience would be advantageous.
• Excellent Time Management skills.
• Strong verbal and written communication skills.
• IT skills in Microsoft Outlook, Word, and Excel.

Responsibilities

• Provide customers with excellent levels of Customer service.
• Deal with customer complaints and enquiries.
• Ensure targets are achieved and exceeded.
• Utilise in-store devices for product offerings.
• Encourage personal progression throughout your store.

Skills

Customer service skills

Time Management skills

Verbal communication skills

Written communication skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

A prominent retail organization in Oxford is seeking a Junior Management team member to enhance customer service and manage staff performance. You will supervise operations, ensure sales targets are met, and maintain excellent visual merchandising standards. Your role will also involve training new employees and supporting existing staff development, with a focus on exceptional customer satisfaction and store presentation. Ideal candidates will have retail supervisory experience and strong communication skills.