Retail Supervisor

Toolstation; Southall; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading tool retailer in Southall is seeking a Retail Supervisor to enhance customer satisfaction and oversee store operations. This role involves motivating a team, managing stock, and ensuring a welcoming environment for customers. Candidates should be enthusiastic about retail and possess strong customer service skills. Benefits include competitive salary, training, and excellent perks like holiday entitlement and discounts across various retailers.

Benefits

22 days' holidays + Bank Holidays

Company pension scheme and life assurance

Bonus scheme

Cycle to work scheme

20% discounts across all Travis Perkins companies

Recognition awards

Family-friendly policies

Qualifications

• Ability to motivate and engage a team.
• Customer service orientation with a positive attitude.
• Skills in inventory management and stock organization.

Responsibilities

• Stand in for the Store Manager and support operations.
• Check and unpack deliveries while maintaining stock.
• Provide excellent customer experience in a busy environment.

Job description

Overview

You'll be the face of Toolstation, making a fantastic first impression, building long-lasting relationships and going above and beyond to make our customers happy. This isn't your average retail role. It's much more than just a store job. As a retail supervisor, you'll serve customers, support the Store Manager, check deliveries, pick items from the warehouse and stock shelves. It can be hot in the summer and cold in the winter. But if you take real pride in what you and the team do, our customers will notice and love us all the more for it.

Responsibilities

• Supporting: When needed, stand in for the Store Manager, motivate and engage the team, and coach the team to grow sales and achieve targets.
• Mucking in: Check and unpack deliveries, stock shelves, clean the branch and put orders together.
• Delivering great service: Provide a great customer experience with a smile, even when busy, and coach the team to do the same.
• Asking questions and building relationships: Ensure customers leave the branch with everything they need for the job.
• Building a fun working environment: Maintain product availability and high branch standards, creating a workplace everyone enjoys.

About the Growth and Company

At Toolstation, we're interested in developing your talents so you can grow with our business and become one of our leaders of tomorrow. We are one of Britain\'s fastest growing multi-channel retailers of tools, accessories and building supplies and part of Travis Perkins plc. The trade, home improvers and self-builders rely on us to deliver more than tools. Our store expansion programme and the size and diversity of our Group mean there are opportunities for ambitious people who want to grow with us.

What you’ll get

We want you to be yourself and bring your personality and potential to work, with opportunities to advance your retail career across the business or within the Travis Perkins Group. You’ll receive training and development, including access to Toolstation Academy programmes, and some of the best benefits in retail.

• 22 days' holidays + Bank Holidays
• Company pension scheme and life assurance
• Bonus scheme
• Cycle to work scheme
• Save and buy as you earn
• 20% discounts across all Travis Perkins companies
• Financial education and support
• Recognition awards
• Discounts at over 1000 other retailers
• Family-friendly policies around maternity, paternity, adoption and surrogacy