Retail Supervisor

RADLEY + CO. LIMITED; Glasgow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A renowned British retail company is seeking a dedicated Supervisor to support the Store Manager and Assistant Manager. The successful candidate should inspire the team, assist in guiding operational needs, and demonstrate commercial intelligence. Essential skills include flexible availability and team motivation. The role offers a diverse and inclusive work environment, along with a comprehensive benefits package, making it an exciting opportunity to join the Radley journey towards excellence.

Benefits

Enhanced annual leave

Flexible bank holidays

Sickness Pay

Life Assurance Cover

Virtual GP

Healthcare Cash Plan

Employee Assistant Programme

Wellbeing App

Company Bonus

Product Discount

Time in Service Rewards

Cycle to Work Scheme

Qualifications

• Flexible availability to support the store and operational needs.
• Ability to motivate and inspire a retail team.
• Demonstrate creativity and commercial insight.

Responsibilities

• Support Store Manager in daily operations.
• Coach team to create a premium client experience.
• Analyze sales and KPI data for improvements.
• Foster an inclusive work culture.
• Provide guidance for first-line team queries.

Skills

Team Leadership

Commercial Intelligence

Client Experience

Inclusivity

Job description

40 HourSupervisor

Radley have been proud architects of luxurious British handbags and accessories for over 25 years. Known for our leather expertise and enduring quality, we expertly blend iconic design and exquisite craftsmanship with exceptional value.

Our London HQ is home to our in‑house Design team, who are inspired by the natural world, luxurious fine leathers and the remarkable women who wear our bags. Each design is then responsibly made by our family‑run manufacturing partners, in the expert hands of three generations of artisan craftspeople.

We’re excited to be recruiting for a 40 HourSupervisor who will be essential in supporting the Store Manager and Assistant Manager to spearhead the team to greatness, someone who will motivate and inspire and wants to join the Radley journey to becoming world class.

Our ideal candidate would have fully flexible availability to support the store and operational needs.

Being part of the Radley Retail Management team means being able to demonstrate an entrepreneurial spirit and being commercially astute, showing creativity and inspirational directive whilst working in unison with their managers.

The great thing about retail management is that everyday is different and you have the shared accountability as a management team to sculpt what your day‑to‑day might look like, but some common accountabilities could include:

• Deliver and coach the team to create a premium client experience tailored to your customer profile.
• Assist in cultivating exceptional talent, sustaining success and filling skills/knowledge gaps.
• Demonstrate commercial intelligence through identifying sales and profitability opportunities. Answer quickly to competitor activity and analyse KPI data (sales, conversion, footfall, margin, ACS).
• Foster and encourage a fair, equitable and inclusive work culture, always living up to our Radley values and #ProudtoBe adage.
• Partner with the Store & Assistant Manager for advice and guidance across first‑line team queries.

Benefits & Perks

• Enhanced annual leave (incl. holiday buy)
• Flexible bank holidays to suit you
• Sickness Pay
• Life Assurance Cover
• Virtual GP
• Healthcare Cash Plan of up to c.£900 per year
• Employee Assistant Programme
• Wellbeing App (Thrive)
• Company Bonus
• Product Discount (up to 60%)
• Time in Service Rewards
• Birthday small leather goods gift
• Sample Sale lucky dip
• Special Occasion Gifts
• Cycle to Work Scheme
• Season Ticket Loan

At Radley, we strive to create, promote and live an inclusive culture. We’re committed to social equity and actively work to make impactful changes across our business to become diverse and celebrate one another’s differences. We encourage a supportive and open environment for anyone that steps through our doors at our Service Centres, Distribution Centre and Stores.

We know that diversity in a business only makes it stronger, so our People team is clear on how to conduct an inclusive recruitment campaign. Our job posts always go through a gender‑bias decoder before going live, we will always consider alternative inclusive job boards, and we will remain open to considering flexible working options. We won’t ask for specific qualifications unless they are absolutely critical to the success of the role and we already actively participate in external schemes to bring in future talent from diverse backgrounds. We are #ProudToBe Radley.

We’re proud to offer a competitive and ahead‑of‑the‑curve remuneration and benefits package, some of which we share here. If you are shortlisted as having the skills required for this role then we’ll openly share our salary banding with you ahead of moving forward to the next stage. For some time, we have actively stopped asking candidates their salary expectations at interview where it isn’t necessary, we want to pay an individual for the job based on their experience and ability and not limit some groups who might undervaluing themselves.