Retail Supervisor

CO-OP; Edwinstowe CP; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retailer is seeking a Customer Team Leader in Edwinstowe. In this role, you'll lead a team, provide excellent customer service, ensure store operations run smoothly, and support the Store Manager. The ideal candidate will possess strong leadership and people skills, be flexible with shifts, and be committed to fostering an inclusive culture. Part-time position with competitive pay and benefits.

Benefits

30% discount on all Co-op products

Pension scheme with employer contributions

Wagestream for money management

36 days of holiday

Virtual healthcare services

24/7 employee assistance service

Cycle-to-work scheme

Qualifications

• Ability to lead and support a team while managing store operations.
• Positive relationship-building with customers and colleagues.
• Strong organization and problem-solving abilities.
• Desire to learn and develop leadership skills.
• Flexibility in working various shifts.

Responsibilities

• Provide friendly and thoughtful customer service each day.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe, legal, and operational.
• Manage stock accuracy and uphold shopping experiences.
• Deputize for the Store Manager when needed.
• Facilitate logistics for new products and services.

Skills

People skills

Organizational skills

Problem-solving skills

Leadership development

Flexibility

Job description

Overview

As a Customer Team Leader, you'll be part of a friendly team that's dedicated to helping our customers. You'll help lead the store team – coaching and supervising Customer Team Members and deputising for the Store Manager, while delivering great customer service and performing a wide range of tasks around the store such as re-stocking shelves and cleaning up spillages.

At Co-op, we do things a different way. For over 175 years we've focused on making things fairer for our members and their communities. As a colleague we promise to take care of you, with support for your physical, mental, and financial wellbeing, and market-leading policies to help you through life events from bereavement and pregnancy loss to fertility treatment and menopause.

What you’ll do

• Friendly and thoughtful service – you’ll give friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Make sure that the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support your store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting your Store Manager with the delivery of the local Co-op community plan

Requirements and skills

• The ability to strike a balance between leading and supporting your team and rolling up your sleeves on the shop floor
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop your leadership skills
• The flexibility to work a range of different shifts

Pay and contract

Pay: £13.99 per hour

Contract: 20 hours per week + regular overtime, 6 month temporary contract, part time

Working pattern: varied shifts including afternoons, late evenings (store closing) and weekends, to be discussed at interview

Training and application

Full, paid training provided

You can now apply for this role using your mobile device (no CV needed!)

You must be aged 18 or over to be a customer team leader at Co-op, as you’ll need to authorise age-related sales.

Benefits

• 30% discount on all Co-op products in-store plus 10% discounts on all other brands
• A pension scheme with up to 10% employer contributions
• Wagestream – a money management app giving you access to a percentage of your pay as you earn it
• 36 days of holiday (including bank holidays, pro rata for part-time colleagues)
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rota information shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Diversity and inclusion

Building an inclusive workplace

We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments where colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.

We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply.

If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate.