Retail Supervisor

Co-op Group; Chichester; On-site; GBP 40,000 - 60,000; Part time

Job summary

A community-focused retail group in Chichester seeks a Customer Team Leader to manage a new store. Responsibilities include providing excellent customer service, managing operations, and leading a dedicated team. Ideal candidates have strong leadership skills, a passion for service, and the ability to foster a welcoming environment. The role offers competitive pay, flexible shifts, and comprehensive benefits including paid training and discounts.

Benefits

36 days holiday

Pension scheme with employer contributions

30% discount on Co-op products

Virtual healthcare services

Cycle-to-work scheme

Qualifications

• A genuine care for the needs of customers and members.
• Ability to balance leading and supporting your team with hands-on work.
• Great people skills to build relationships with customers and colleagues.

Responsibilities

• Provide friendly and thoughtful service every day.
• Develop team capabilities through coaching and training.
• Ensure the store remains safe, legal, and fully operational.
• Manage stock accuracy and check diligence.

Skills

Customer care

Team leadership

Problem-solving

Organizational skills

Flexibility

Job description

Overview

Customer Team Leader

Location: Westergate Street, Woodgate, PO20 3QL

Pay: £13.99 per hour

Contract: 12 hours per week + regular overtime, permanent, part time

Working pattern: varied shifts including early morning, afternoons, late evenings, and weekends, to be discussed at interview. This role is for our recently opened new store and will be an opportunity to join our brand new team in Woodgate.

What you’ll do

• Friendly and thoughtful service – provide friendly, welcoming, easy, helpful and thoughtful service every day, often taking ownership for managing the store and handling challenging situations
• Develop your team’s capabilities through coaching and training, fostering an inclusive culture where everyone’s voice is valued and respected
• Ensure the store remains safe, legal, and fully operational
• Manage diligence checks and stock accuracy to make shopping a great experience for our customers
• Support the store manager by deputising when they’re not working and delivering a variety of HR processes
• Lead the way when introducing new products and services in your store – work closely with your team to implement change and encourage open and honest feedback
• Build relationships and get involved in your local community, supporting the Store Manager with the delivery of the local Co‑op community plan

What we’re looking for

• A genuine care for the needs of customers and members
• The ability to balance leading and supporting your team with hands-on shop floor work
• Great people skills, with the ability to build positive relationships with customers and colleagues
• Strong organisational and problem-solving skills
• A desire to learn, grow and develop leadership skills
• Flexibility to work a range of different shifts

Benefits and training

• Full, paid training and dedicated support for your personal development and career progression
• 36 days holiday (including bank holidays, pro rata for part-time colleagues)
• pension scheme with up to 10% employer contributions
• Wagestream – money management app giving access to a percentage of pay as you earn it
• 30% discount on all Co‑op products in-store plus 10% discounts on all other brands
• Virtual healthcare services for you and your family, including GP appointments, eye care, mental health support, and nutrition and fitness consultations
• 24/7 employee assistance service
• Rotas shared three weeks in advance and accessible on your phone
• Cycle-to-work scheme

Inclusion and diversity

We want to build diverse teams and welcome applications from everyone. We want our stores to be inclusive environments, where our colleagues can reach their full potential. We celebrate our differences and recognise the importance of our teams reflecting the communities they serve.

If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We’re also part of the Disability Confident scheme, meaning we’ll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job. We’ll ask whether you’d like to be considered under the Disability Confident scheme when you apply. If we invite you to take part in the recruitment process for any of our jobs, we’ll ask you if you need any reasonable adjustments to enable you to participate. You can find out more about our recruitment process at jobs.coop.co.uk/apply-process. You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at jobs.coop.co.uk/diversity-inclusion-wellbeing.

Application and other information

As part of the application process for this job, you’ll need to complete two online assessments. It will take around 20 minutes to complete these tests. We reserve the right to remove a vacancy before the scheduled closing date.