Retail Store Manager

Well Pharmacy; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail company in London is seeking a Retail Store Manager to lead their flagship store. This role emphasizes building a luxurious in-store experience and managing a multi-functional team. The ideal candidate will have at least 3 years of leadership experience in retail, a track record of exceeding sales targets, and exceptional people skills. The company offers benefits such as an annual bonus, healthcare options, and staff discounts while fostering a diverse and inclusive work environment.

Benefits

Annual bonus of 6% of salary

Bupa healthcare option

Salary-sacrifice car lease opportunity

Interest-free travel loan

20% staff discount

Qualifications

• Minimum 3 years’ experience in a Store Manager or equivalent leadership role.
• Proven success in achieving and exceeding financial targets.
• Exceptional leadership and communication skills, with the ability to inspire and develop others.

Responsibilities

• Manage, coach, and develop a team of Floor Managers and Advisors.
• Deliver and exceed sales and profit targets.
• Ensure a luxurious, customer-centric experience.
• Oversee store compliance and daily operations.
• Collaborate with various departments to execute initiatives.

Skills

Leadership

Commercial Insight

Operational Discipline

Customer Service

Communication

Job description

John Bell & Croyden is a world‑class Wellbeing Emporium that seeks a Retail Store Manager who sees this flagship store as their own business.

Overview of the role

Forget standard retail operations – this is a brand‑builder role. You will help define the in‑store experience and lead a multi‑functional team to redefine luxury wellness.

Key Responsibilities

• Lead & Inspire: Manage, coach, and develop up to 3 Floor Managers and a wider team of 20 Advisors, creating a motivated, high‑performing culture.
• Drive Performance: Deliver and exceed sales, profit, and conversion targets while maintaining the highest operational standards.
• Champion the Brand: Ensure a consistently luxurious, customer‑centric experience that reflects our “World‑Class Wellbeing Emporium” status.
• Operational Excellence: Oversee store compliance, health & safety, and day‑to‑day operations including scheduling, opening, and closing duties.
• Collaborate & Influence: Work closely with Buying, Marketing, HR, and key brand partners to execute strategic initiatives and elevate product knowledge.
• Develop Talent: Own the succession plan, ensuring growth, engagement and retention across the retail team.

About You

We’re looking for a commercially savvy, people‑focused leader who thrives in a fast‑paced luxury retail environment.

Essential Qualifications

• Minimum 3 years’ experience in a Store Manager or equivalent leadership role.
• Proven success in achieving and exceeding financial targets.
• Strong commercial insight and operational discipline.
• Exceptional leadership and communication skills, with the ability to inspire and develop others.
• Passionate about delivering premium customer service.

Desirable Qualifications

• Experience in healthcare, wellbeing, or beauty retail.
• Genuine interest in health and wellness.
• Formal training in leadership, coaching or commercial management.

Benefits

• Annual bonus of 6 % of salary for on‑target EBITDA contribution.
• Bupa healthcare option.
• Salary‑sacrifice car lease opportunity.
• Interest‑free travel loan if required.
• 20 % staff discount.

How to Apply

If you’re ready to lead one of London’s most iconic wellbeing destinations and inspire excellence at every level, apply now and take the next step in your retail leadership career with John Bell & Croyden.

The Ideal Candidate

We are proud to be a diverse and inclusive employer. If you have any specific requirements, we will do everything we can to support you, whether it is finding an accessible pharmacy, or a part‑time position that suits you. We will accommodate reasonable adjustments to our recruitment process. Please note that, due to the high number of applications we receive, we may not be able to provide an outcome to all applicants – if you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.