Retail Shop Manager - Gloucester Road

St Peter's Hospice; City Of London; On-site; GBP 27,000 - 35,000; Full time

Job summary

A compassionate care organization in London is seeking a Retail Manager to lead their retail operations. The role involves managing staff and volunteers, achieving sales targets, and ensuring high customer service standards. Ideal candidates will have retail management experience and a passion for charity retail. The organization offers generous benefits including holiday entitlements, pension contributions, and opportunities for professional development.

Benefits

Generous holiday entitlement

NHS equivalent salaries

Pension with employer matched contributions

Flexible working hours

Employee assistance programme

Qualifications

• Previous retail experience at managerial/supervisory level is preferred.
• Demonstrable experience of managing and leading a team.
• High levels of organisation with a proactive approach.

Responsibilities

• Deliver consistently high retail and customer service standards.
• Lead, coach, and manage staff and volunteers.
• Achieve and optimise sales and targets.

Skills

Retail experience

Commercial awareness

Leadership

Organisation

IT literacy

Job description

Overview

Delivering consistently high retail and customer service standards; actively supporting and demonstrating our values through your role. You will lead, coach and manage staff and volunteers to achieve and optimise sales and targets, while creating a positive working environment. We promote diversity and gender rights and are committed to building inclusive teams that reflect our community.

Responsibilities

• Deliver consistently high retail and customer service standards
• Actively support and demonstrate our values through your role
• Lead, coach and manage staff and volunteers
• Achieve and optimise sales and targets
• Create and maintain a positive working environment for staff and volunteers
• Promote diversity and gender rights and reflect the diversity of our community; support our Equity, Diversity and Inclusion journey with ENEI

Qualifications

• Ideally, you will bring previous retail experience gained at managerial / supervisory level
• Commercial awareness and demonstrable experience of managing and leading a team; delivering outstanding customer service would be advantageous
• A genuine interest in fashion and charity retail
• Ability to earn trust, motivate, build rapport and provide leadership
• High levels of organisation with a proactive approach
• Open and adaptable to change and able to support others through it
• IT literacy and numeracy skills; using email systems and online resources; use and understand basic spreadsheet

Benefits

• NHS Agenda for Change benefits where applicable, including NHS equivalent salaries
• Generous holiday entitlement and recognition for previous NHS service (up to 33 days for 10 years' service)
• Continuation in the NHS pension scheme for existing members
• Recognition of previous NHS service for sick pay
• 27 days' holiday plus bank holidays pro rata (increases with service)
• Competitive salary
• Pension with employer matched contributions up to 6%
• Enhanced sick pay, rising with service to a maximum of 12 weeks' full and 12 weeks' half pay
• Birthday leave – a day off in the month of your birthday
• Ability to buy or sell up to three days of annual leave per year
• Volunteer leave
• Life insurance
• Employee assistance programme
• Discounts through Blue Light Card
• Home and electronics salary sacrifice scheme
• Free parking at main office sites
• Cycle to work salary sacrifice scheme
• Travel discounts
• Eye care scheme
• Annual flu vaccine scheme
• Comprehensive induction and in-house learning & development
• Continual professional development
• Flexible working hours with potential for hybrid working where practical

About the organisation

Life is about providing compassionate care. We are dedicated to helping people die in peace and with dignity, combining compassion with clinical expertise. We support families before, during and after bereavement and rely on our supporters to fundraise and volunteer. We share our skills with other health professionals to improve end-of-life care and education.