Retail Shift Leader: Customer-First Team Coach

One Stop; East Midlands; On-site; GBP 22,000 - 28,000; Full time

Job summary

A major retail chain in East Midlands is seeking a Shift Leader to oversee store operations, manage a team, and ensure high standards of customer service. The ideal candidate will excel in communication and problem-solving while supporting the Store Manager in delivering effective store activities. This role comes with various responsibilities, including maintaining store standards and resolving customer queries, in a fast-paced environment. Join us for a dynamic and rewarding experience.

Qualifications

• Ability to coordinate a team and deliver on duties effectively.
• Proficiency in problem-solving and adapting to various situations.
• Strong communication skills with a focus on customer satisfaction.

Responsibilities

• Coordinate the team to ensure a great shopping trip experience.
• Manage store duties including opening and closing procedures.
• Support the Store Manager in daily operations and events organization.
• Maintain store standards for cleanliness and product availability.
• Resolve customer queries and ensure a positive service experience.

Skills

Communication Skills

Customer Focus

Problem-Solving

Teamwork

Attention to Detail

Adaptability

Technical Skills

Time Management

Job description

A major retail chain in East Midlands is seeking a Shift Leader to oversee store operations, manage a team, and ensure high standards of customer service. The ideal candidate will excel in communication and problem-solving while supporting the Store Manager in delivering effective store activities. This role comes with various responsibilities, including maintaining store standards and resolving customer queries, in a fast-paced environment. Join us for a dynamic and rewarding experience.