Retail Security Officer

Mitie; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security service provider is seeking a Retail Security Officer in the Reading area to ensure safety and security of the customer's property and people. Responsibilities include conducting patrols and providing exceptional customer service. Ideal candidates will have strong report writing, conflict management, and communication skills, with a focus on maintaining professionalism in challenging situations.

Qualifications

• Experience in security or similar environment is beneficial.
• Must be able to renew license 16 weeks before expiry.
• Satisfactory completion of required competency training.

Responsibilities

• Provide safety and security to customer's property and people.
• Conduct regular patrols of the site.
• Deliver exceptional customer service to staff and visitors.

Skills

Report Writing skills

Conflict management skills

Excellent communication skills

Ability to work well under pressure

Job description

Job Overview

Job Title - Retail Security Officer (Full Time)

Location - Reading Area

Hours - 40

Pay Rate - £12.36

You are required to provide safety and security to our customer\'s property, people and/or assets in line with the published Assignment Instructions, delivering results that meet and/or exceed the Key performance indicators. Provide exceptional customer service to both staff and visitors alike, as well as undertake additional training to ensure continuous self-development, all whilst upholding both Mitie and our clients reputation.

Main Duties

• Use ASCONE to maintain the security of the site.
• Conduct regular patrols of the site.
• Deliver customer service to both staff and visitors.
• Support the staff with any reasonable request.
• Ensure the relevant reports are completed in order for accurate information to be recorded.

Training

For this role, you will be required to fully and satisfactorily complete all required competency training, as well as undertake additional training to ensure continuous self-development as directed by the Operations Manager. You are required to ensure you renew your licence 16 weeks before expiry.

Security and Health & Safety

• Look out for, and to immediately report, any Health & Safety hazards, or potential hazards, on site.
• Stay alert to any threats or changes within the work environment in order to take the appropriate action to reduce the chance of disruption, loss or damage, whilst using common sense and initiative to ensure the situation does not become threatening.
• To maintain professional conduct in the face of difficult situations and challenging customers.
• Complete an accurate and detailed entry of any incidents that occur on the system provided on site.
• To call emergency services and Communication Centre to report all incidents.

What we are looking for

• Report Writing skills essential.
• Conflict management skills.
• Excellent communication skills.
• Ability to work well under pressure.