Retail Security Officer

Mitie Group plc.; Northampton; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading security services provider in Northampton is seeking a Retail Security Officer to ensure a safe shopping environment and provide exceptional customer service. The role requires a current SIA licence, though training may be provided. Responsibilities include monitoring store activities and collaborating with store management and law enforcement. A comprehensive benefits package and progression opportunities are offered.

Benefits

Annual leave entitlement

Pension and life insurance schemes

Free uniform supplied

SIA re-licensing programme

Access to employee benefits including retail discounts

Qualifications

• Current SIA licence or SIA Certificates preferred; training may be provided.
• Must have a full 5-year checkable employment/education history.

Responsibilities

• Deliver industry leading customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilize CCTV to support crime reduction.
• Liaise with store management and police.

Skills

Customer service excellence

CCTV utilization

Patrol and surveillance skills

Interpersonal communication

Job description

Overview

Pay rate: £12.60. Various shifts (to be discussed at interview). Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided). Vetting: it is vital that you have a full 5-year checkable employment/education history, failure to do so could mean your offer will be withdrawn or your employment terminated.

Responsibilities

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Qualifications / Requirements

• Current SIA licence or SIA Certificates preferred; training for a licence can be provided in some circumstances
• Full 5-year checkable employment/education history (vital for employment consideration)

Benefits

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's employee benefits including financial services, retail discounts, reward schemes and online GP services
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid