Retail General Manager

Notcutts; St Albans; On-site; GBP 40,000 - 60,000; Full time

Job summary

A family-owned garden centre group is looking for a motivated General Manager in St Albans to lead a retail team, enhance sales performance, and create an inclusive environment for both customers and staff. The ideal candidate will have experience in team leadership and customer service, with a proactive mindset to tackle challenges. This role offers a competitive package, training, and a focus on work-life balance.

Benefits

Comprehensive training

Performance-based bonus

Healthy work-life balance

Qualifications

• Experience in supporting and inspiring teams.
• A thoughtful, people-centred approach to customer service.
• A proactive solution-focused mindset.

Responsibilities

• Leading short, medium, and long-term planning.
• Creating an inspiring environment through service.
• Growing commercial performance and managing budgets.
• Overseeing day-to-day activity and key projects.

Skills

Team leadership

Customer service

Problem solving

Job description

General Manager, St Albans

We're looking for a motivated and people-focused leader to take the reins as Retail General Manager. In this role, you'll shape the future of your store—growing sales performance, nurturing talent, and creating an inclusive space where customers and colleagues thrive.

What you'll be doing

• Leading short, medium, and long-term planning for your store's success
• Creating an inspiring environment through thoughtful layout, product mix, visual merchandising, and service
• Growing commercial performance, improving how the store runs, and managing budgets
• Overseeing day-to-day activity while delivering key projects and initiatives

You'll have the autonomy to make decisions that matter, supported by a collaborative leadership team that's there when you need it. We offer comprehensive training, a competitive package, performance-based bonus, and a healthy approach to work-life balance.

What we're looking for

We welcome applications from people of all backgrounds and experiences. If you're passionate about retail and ready to lead with empathy and impact, we'd love to hear from you.

You will bring

• Experience in supporting and inspiring teams
• A thoughtful, people-centred approach to customer service
• A proactive solution-focused mindset with the initiative to tackle challenges
• Comfort making decisions in partnership with others, blending confidence with collaboration and a willingness to learn

Why join us

We're committed to building a workplace where everyone feels they belong. We celebrate different perspectives and believe that diversity drives innovation and success.

About us

Notcutts is a family-owned group of 19 garden centres, inspiring customers to enjoy their gardens and homes, providing shopping and dining experiences in the heart of communities. We are proud to have over 125 years of family history, grown from East Suffolk roots into a nationally recognised name in horticulture. We continue to evolve our business whilst holding true to the environmental and wellbeing principles of our founder.