Retail Customer Service Lead – Multi-Store

Entain; Wakefield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading betting and gaming company in Wakefield is seeking a Retail Customer Service Manager to enhance customer engagement and maintain service standards. This role entails processing transactions, delivering exceptional customer service, and managing shop operations. Candidates should be over 18 years, proactive, and able to communicate effectively. A competitive salary and benefits including overtime, pension, and employee discounts are offered for this full-time position. Join a supportive and diverse community at our betting shops.

Benefits

Optional overtime

Pension Scheme

Discounts with retailers

Healthcare support

Development opportunities

Qualifications

• Must be 18 years or older to work in betting shops.
• Passion for delivering great customer service.
• Ability to communicate effectively and build relationships.
• Self-motivated and proactive attitude.
• Ability to deal with challenging situations calmly.

Responsibilities

• Deliver outstanding customer service.
• Process customer transactions and handle cash.
• Demonstrate products and betting terminals.
• Maintain high shop standards.
• Handle customer complaints effectively.

Skills

Customer Service

Problem-solving

Communication

Cash Handling

Typing

Job description

A leading betting and gaming company in Wakefield is seeking a Retail Customer Service Manager to enhance customer engagement and maintain service standards. This role entails processing transactions, delivering exceptional customer service, and managing shop operations. Candidates should be over 18 years, proactive, and able to communicate effectively. A competitive salary and benefits including overtime, pension, and employee discounts are offered for this full-time position. Join a supportive and diverse community at our betting shops.