Retail Customer Advisor (Grimsby) - 16 hours

Three UK; Grimsby; On-site; GBP 60,000 - 80,000; Part time

Job summary

A leading telecommunications company in Grimsby is seeking a Retail Customer Advisor to enhance customer journeys and meet sales targets. This part-time role offers great pay, bonuses, and excellent benefits, including a free staff handset and extensive annual leave. Suitable candidates will be passionate about customer service and eager to learn. This role supports a positive team environment and welcomes those with ambition.

Benefits

Free staff handset + unlimited SIM card

4.5% employer pension contribution

Life assurance

31 days annual leave plus 2 bank holidays and 3 personal days

A Tastecard membership

Discounts across thousands of retailers

Qualifications

• Strong passion for delivering exceptional customer service and meeting customer needs.
• Ability to work well within a team, contributing to a positive environment.
• Resourceful and proactive in resolving customer enquiries and challenges.

Responsibilities

• Enhance the customer journey through meaningful interactions.
• Create exceptional experiences by promoting innovative products.
• Achieve personal and store KPIs by driving sales.
• Provide personalized solutions for mobile or network-related enquiries.

Skills

Customer Focused

Team Collaboration

Problem Solving

Job description

Overview

Three Retail Customer Advisor

Location: Unit B10, Freshney Place Shopping Centre, Grimsby, DN31 1QL

Salary: £12.60 per hour + an on-target bonus of 25%, paid out monthly based on store performance

Working Hours: Part time 16 hours across 3 days per week, including weekends on a rotation basis

Company VodafoneThree – we’re building a network the UK can count on and are focused on closing the digital divide, empowering communities and driving progress. We foster an inclusive workplace where diverse perspectives are welcomed and everyone can bring their whole self to work.

Job Description

As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer’s unique needs as they enter the store. Your dedication to customer service and knowledge of our products and services will help achieve high standards while contributing to the store’s sales targets.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with general mobile or network-related enquiries, ensuring prompt resolutions.

Qualifications

Full training will be provided; no prior knowledge of products is required. Ambition and the drive to learn matter most.

• Customer Focused: Strong passion for delivering exceptional customer service and meeting customer needs.
• Team Collaboration: Ability to work well within a team, contributing to a positive, high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Benefits & Additional Information

We offer a competitive package of pay and benefits to reward hard work and support health and well-being. As a bonus, retail staff receive additional perks.

• A free staff handset + unlimited SIM card
• 4.5% employer pension contribution
• Life assurance
• Holiday allowance of 31 days annual leave plus 2 bank holidays and 3 personal days (pro-rata)

• A Tastecard membership
• Money to spend with Uber
• Discounts across thousands of retailers, activities, gyms, and health clubs with Perks at Work
• Opportunity to win ‘Three Celebrates’ monthly and annual awards

What We Offer

Great pay, bonuses, up to 31 days off plus 2 bank holidays and paid personal days (pro-rata). Personalise benefits including discounts, vouchers, a pension plan, and learning & development tools.

Need to Know

We support reasonable adjustments for interviews. If you require accessibility accommodations, contact your recruiter or email [e-mail]. We use AI to boost innovation; during interviews, rely on your own knowledge and experiences to showcase your personality and abilities. We’re excited to get to know the real you.

#VodafoneThree