Retail Business Manager - Selfridges Trafford Park

The Orange Square Company Ltd; Manchester; On-site; GBP 30,000 - 45,000; Full time

Job summary

A luxury perfume house seeks a Retail Business Manager for its Selfridges Trafford Centre location. The role involves driving sales, managing a team, and ensuring exceptional customer service in a full-time capacity. Ideal candidates will have retail management experience, particularly in luxury products.

Benefits

32 days paid annual leave

Monthly commission structure

Additional day off for your birthday

Product allocation at discounted rates

Clothing allowance

Company pension contributions

Career progression and training opportunities

Length of service rewards

Qualifications

• Proven experience in retail sales and management, especially in luxury fragrances.
• Exceptional leadership and team management skills.

Responsibilities

• Oversee Creed Fragrance division, driving sales and customer service.
• Lead and coach a team of Luxury Brand Ambassadors.

Skills

Leadership

Sales Management

Customer Service

Organizational Skills

Job description

This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.

About the House of Creed

The House of Creed is an authentic, luxury perfume house dedicated to creating highly original artisan fragrances made from the finest perfume ingredients the world has to offer.

About the role

We are seeking a Retail Business Manager to join our esteemed department store in Selfridges Trafford Centre. The role involves overseeing our Creed Fragrance division, with a focus on driving sales, delivering exceptional customer service, and leading, managing, and coaching a team of Luxury Brand Ambassadors. If you have a passion for luxury products and strong leadership skills, we encourage you to apply. This is a full-time role, 5 days a week, 37.5 hours per week.

Key responsibilities include:

1. Product Knowledge and Team Leadership: Develop a comprehensive understanding of Creed Fragrances and ensure your team is equally knowledgeable; provide guidance, motivation, and ongoing training to Luxury Brand Ambassadors.
2. Sales Excellence and Stock Management: Achieve sales targets, maintain optimal stock levels, and deliver exceptional customer service; uphold standards of visual merchandising.
3. Relationship Management: Build and maintain relationships with internal and external stakeholders; collaborate with external agencies for promotional activities.
4. Compliance and Administration: Ensure adherence to company policies and streamline administrative processes.
5. Market Awareness: Stay informed about industry trends and provide strategic insights.
6. Communication and Reporting: Maintain transparent communication channels and provide regular sales and activity reports.
7. Leadership and Motivation: Demonstrate positive leadership, address challenges promptly, and support team development.
8. Promotional Activities: Identify opportunities for promotions to maximize brand visibility and sales; collaborate on promotional initiatives.

Qualifications and Skills:

• Proven experience in retail sales and management, especially within luxury fragrances or beauty sectors.
• Exceptional leadership and team management skills.
• Deep knowledge of luxury products, focusing on fragrances.
• Ability to exceed sales targets and drive business growth.
• Strong organizational skills and proficiency in administrative tasks.
• Familiarity with retail regulations and compliance standards.

Reporting Line:

This role reports to the Sales and Education Manager and leads the Account Manager and Luxury Brand Ambassadors.

Why the House of Creed?

• Luxury Redefined: Offering an unparalleled luxury experience beyond just selling fragrances.
• Innovation: Creating scents that resonate with diverse audiences.
• Diversity and Inclusion: We value diverse teams that foster creativity.
• Career Development: Opportunities for professional growth within retail and head office roles.

Job Applicant Privacy Policy

By applying, you consent to the processing and retention of your personal data in accordance with our policy, shared with the hiring manager(s).

The House of Creed is an equal opportunity employer and encourages candidates from all backgrounds to apply. We look forward to your application if you meet the criteria.

This position is based at Selfridges Trafford Centre.

Benefits include:

• 32 days paid annual leave (pro-rata for part-time)
• Monthly commission structure
• Additional day off for your birthday
• Product allocation at discounted rates
• Clothing allowance
• Company pension contributions
• Career progression and training opportunities
• Length of service rewards