Restaurant Supervisor

The Stafford London; Greater London; On-site; GBP 30,000 - 40,000; Full time

Job summary

A distinguished five-star hotel in Greater London is searching for a passionate Restaurant Supervisor to lead their restaurant team. Under the guidance of a Michelin-starred chef, you will supervise staff, maintain high service standards, and ensure an exceptional guest experience. Ideal candidates will have prior supervisory experience in a fine dining environment and exceptional communication skills. The role offers numerous benefits including substantial holiday time and private healthcare options, making it an exciting opportunity to advance your hospitality career.

Benefits

28 days holiday rising to 33 days

Private Healthcare option

Life Insurance

Employee recognition programme

Training and development opportunities

50% Food and Beverage discount

Referral Scheme: £1000 for a Chef

Qualifications

• Previous experience in a similar role in a hospitality setting, preferably in fine dining.
• Previous supervisory experience.
• Flexibility to work weekends and evening shifts.

Responsibilities

• Greet guests with a warm and welcoming demeanor.
• Supervise and train restaurant staff.
• Delegate tasks and responsibilities to staff members.
• Address customer inquiries and concerns professionally.
• Promote a positive attitude and achieve or exceed results.

Skills

Organizational skills

Multitasking

Excellent communication

Interpersonal skills

Attention to detail

Ability to work under pressure

Team player

Job description

The Stafford London, a distinguished five-star hotel in the heart of St James’s, is seeking a passionate and talented Restaurant Supervisor to join our exceptional Restaurant team at Michael Caines at The Stafford.

Under the strategic guidance of two Michelin-starred chef Michael Caines MBE, our Food & Beverage offerings reflect a refined approach to British and European cuisine, blending tradition with innovation.

Located just moments from Green Park, Buckingham Palace, and the vibrant West End, The Stafford offers an inspiring setting at the very heart of London’s cultural and culinary scene.

This is a unique opportunity to be part of a dynamic, forward-thinking culinary environment where excellence, creativity, and guest experience are at the heart of everything we do. If you’re looking to elevate your career in one of London’s most iconic luxury hotels—working alongside a team inspired by one of the UK’s most celebrated chefs we’d love to hear from you.

About The Stafford London

Situated just off Piccadilly, in the heart of historic St James’s, Mayfair, The Stafford London is one of the finest luxury 5‑star hotels in the Capital. Alive with English character, it holds 5 AA Red Stars for its excellence.

The Stafford London is ideally located for West End theatres, dining, and shopping at Bond Street, Jermyn Street and Regent Street. Green Park underground & Victoria Station are within walking distance. Surrounded by art galleries and museums, the property is next to the royal palaces and parks.

About the role, what will I be doing?

• Greet guests with a warm and welcoming demeanor.
• Supervise and train restaurant staff.
• Delegate tasks and responsibilities to staff members, ensuring a smooth workflow.
• Address customer inquiries, concerns, and special requests professionally and promptly.
• Monitor and uphold high service standards among the staff.
• Assist guests with selecting menu items and make recommendations based on guest preferences.
• Have a thorough knowledge of menu items.
• Oversee the accurate and efficient processing of orders.
• Supervise cash handling procedures and ensure accurate billing and payment processing.
• Ensure that orders are prepared correctly according to The Game Bird’s standards.
• Adhere to Food Hygiene procedures.
• Maintain the cleanliness and tidiness of workspace.
• Build and maintain positive relationships with regular guests and handle feedback and complaints effectively.
• Maintain communication with staff members to ensure smooth operations.
• Ensure that all service standards and protocols are consistently followed.
• Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results and encourage the same in the team.
• Support the Restaurant Manager with compliance with Legal, Government and Company Policies relating to Fire, Health and Safety procedures.
• Carry out any reasonable tasks requested by senior management.

Who are we looking for?

• Previous experience in a similar role in a hospitality setting, preferably in fine dining.
• Previous supervisory experience.
• Highly organised, multitasking individual with a positive attitude & a team player.
• Ability to manage varying needs and prioritise to ensure the best business results.
• Excellent communication and interpersonal skills.
• An exceptional attention to detail.
• Ability to work under pressure.
• Flexibility to work weekends and evening shifts.

Our Benefits includes :

• 28 days holiday which increases with length of service to a maximum of 33 days.
• Private Healthcare option & Life Insurance.
• Choice of rewards and lifestyle benefits.
• Employee recognition programme.
• Training and development opportunities.
• Access to Wagestream app.
• Referral Scheme: £1000 for referring a Chef, £500 for other permanent position (terms and conditions apply).
• Free season ticket loan.
• 50% Food and Beverage discount in our venues.

If the role sounds like something you would enjoy doing and you are excited about our hotel and the team, we would love to get to know you!

Please apply now, we are looking forward to receiving your application.

The successful candidate must already have eligibility to work in the UK.