Resident Services & Sales Advisor

The Cinnamon Care Collection; East Midlands; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading care home group in the East Midlands is looking for a Resident Services & Sales Advisor. This full-time position involves enhancing sales operations and maximizing revenue while demonstrating excellence in customer service. The ideal candidate is proactive, decisive, and capable of managing relationships effectively. This role offers a competitive salary and the chance to be part of a highly acclaimed care home group.

Benefits

Commission

Company benefits

Qualifications

• Decisive, self-motivated, and proactive.
• Ability to prioritize workload and work under pressure.
• Strong interpersonal and influencing skills.

Responsibilities

• Update Sales and Marketing activity database and produce reports.
• Co-ordinate input from team members.
• Assist with general sales and marketing enquiries.
• Prepare for and coordinate special sales events.
• Record and follow up on sales leads.
• Manage information on potential residents.

Skills

Customer service

Sales skills

Communication

Proactive mindset

Job description

Overview

Resident Services & Sales Advisor
Competitive Salary (D.O.E) plus commission and company benefits
Full Time Hours

A Top 20 Care Home Group 2025!

Awarded One Of The UK s Best Companies To Work For

Outram Fields in Bradway, Sheffield is a beautiful care home providing 69 spacious ensuite bedrooms as well as 6 luxury suites. Our stunning home features luxurious lounges and dining rooms, an on-site café bar, a cinema and a professional hair and beauty salon and includes a community dedicated to the care of people living with dementia.

We have an exciting opportunity as we are adding an additional Resident Services & Sales Advisor to our team. We are looking for an ambitious, dedicated and compassionate sales person who will work alongside our current Home Admissions Advisor ensuring the effective daily operation of Sales and Marketing whilst meeting and exceeding budget targets and filling the home with the agreed client base and maximising revenue.

You will demonstrate the highest levels of professionalism and customer service at all times whilst promoting the values and vision of the Cinnamon Care Collection.

Our Resident Services & Sales Advisors are expected to promote the homes at all times and to carry out external business development, establishing community and professional links.

Main Responsibilities

• Update the Sales and Marketing activity database on an ongoing basis and produce activity reports on a daily, weekly or ad hoc basis.
• Co-ordinate input from all team members.
• Assist in answering all general sales and marketing enquiries from colleagues and customers, brochure requests, internet enquiries and other channels.
• Acquire information and collate responses and data from customers as required, including chasing up outstanding information.
• Assist at Sales and Marketing events with special emphasis on preparation for and coordination of all sales events and exhibitions.
• Record and follow up sales leads to ensure sales targets are met.
• Ensure that all reports are prepared within the required timescale and are accurate.
• Manage and keep up to date the information on the pipeline of potential residents, and when they are likely to become permanent residents, in order to maximise revenue and meet sales targets.
• Develop new contacts and maintain regular and close contacts with all key care influences.
• Identify new sales opportunities and ensure that, where possible, these come to completion.
• Flexibility in covering the Sales & Marketing office over seven days, including weekends and evening hours as and when required.

Person Specification

• This role involves working very closely with the General Manager. You will need to be decisive, self-motivated, proactive, flexible and adaptable. Confident and enthusiastic with a desire to excel in all areas. You will need to possess the ability to prioritise your workload and be able to work under pressure. The ability to communicate and manage interpersonal relationships, including influencing skills is essential.