Resident Liaison Officer

United Infrastructure; England; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading infrastructure company in the UK is looking for a Resident Liaison Officer to act as a key contact for residents, ensuring effective communication and managing expectations. This role involves traveling to various sites in London, coordinating with site teams, and providing aftercare. Ideal candidates should have experience in resident liaison or community engagement and possess strong communication skills. A valid UK driving license and a DBS check are required for this position.

Benefits

Competitive salary

Career progression opportunities

Qualifications

• Experience in a resident liaison or community engagement role.
• Confidence to manage difficult situations.
• Ability to communicate effectively with stakeholders.

Responsibilities

• Act as a point of contact for residents and clients.
• Coordinate key handover to teams.
• Communicate updates and manage expectations.

Skills

Communication

Stakeholder engagement

Problem-solving

Job description

United Infrastructure is a leading infrastructure, construction, and property services company in the UK. We help our customers and the communities they serve benefit from resilient infrastructure, affordable homes, and improved living spaces that are fit for the future. Our mission is to be the partner and employer of choice for designing, building, maintaining, and connecting communities and critical infrastructure, to create a more sustainable and inclusive society.

This is an opportunity to join one of our 4 pillars:

Social Infrastructure – We revitalise homes and communities through the regeneration of living spaces, breathing new life into neighbourhoods. From delivering large programmes of work for social housing providers, to ensuring the highest building safety standards, we provide a range of services for public sector clients.

Job Description

As a vital member of our team, you will make a genuine difference to the lives of the people we work with and can seize the opportunity to develop your career in property services.

As an experiencedResident Liaison Officeryou will be a visible point of contact for customers, engaging through home-visits, newsletters, meetings and resident open days.

You will ensure residents are aware of the works processes and will communicate updates/changes accordingly. In addition, you will coordinate the handover of keys to site teams and provide a high standard of customer aftercare, ensuring works are completed satisfactorily and managing expectations between residents, the client and our operations teams.

This role will include the necessity to travel as you may be required to travel to various sites in London (via car or public transport). All applicants must have a valid UK driving licence.

All applicants will be required to undertake a DBS check.

Qualifications

With the confidence to manage sometimes difficult situations, asResident Liaison Officeryou will be a naturally excellent communicator who can work collaboratively with a range of stakeholders.

We are ideally looking for somebody who has worked for a Contractor or in a client-side resident liaison / community engagement role, preferably within planned / reactive maintenance or asset management.

You will be resilient under pressure and understand the need for discretion and respect in a public facing role.

Additional Information

If you are a Resident Liaison Officer seeking a dynamic and diverse work environment, we're offering:

• Competitive salary and benefits package
• Opportunities for career progression aligned with the company’s growth