Resident Liaison officer

Skilled Careers Ltd; Brighton; On-site; GBP 100,000 - 125,000; Part time

Job summary

A Recruitment Agency is seeking an experienced Resident Liaison Officer for a long-term project focused on essential home energy improvements in Cambridge and Ely. As the main point of contact, you will ensure timely communication and assist residents during property works, including external wall insulation and heat pump installations. Strong communication, empathy, and problem-solving skills are required for this essential role, starting from September.

Qualifications

• Experience as a Resident Liaison Officer is preferred.
• Ability to communicate effectively with residents.
• Calm and professional demeanor when resolving issues.

Responsibilities

• Serve as the main point of contact for residents.
• Provide timely information about project timelines.
• Address and resolve resident queries effectively.

Skills

Empathy

Communication skills

Problem-solving

Job description

Overview

Resident Liaison Officer (RLO)

Location : Cambridge, Ely, and surrounding areas Contract : Temporary, with a strong view to a long-term position Pay Rate : £17 - £22 per hour

Are you an experienced and empathetic Resident Liaison Officer looking for a new opportunity in the Cambridge and Ely area We have an opening for a crucial role focused on ensuring a positive experience for residents during property works. This is a long-term position for the right person.

The Role

This is a fantastic opportunity to join a project team working on essential home energy improvements. The works include External Wall Insulation (EWI), air source heat pumps, and potentially PV panel installations. You will be the primary point of contact for residents, providing clear and consistent communication from the project\'s start in September onwards. Your ability to build rapport and resolve issues with a calm, patient, and professional manner is essential to the success of this project.

Key Responsibilities

• Resident Communication: Serve as the main point of contact, providing timely and accurate information about project timelines, progress, and any potential disruptions related to the energy retrofit works.
• Issue Resolution: Address and resolve resident queries and complaints with empathy and efficiency.