Resident Experience & Occupancy Growth Manager

Westgate Healthcare; Stoke Mandeville; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading care provider in Stoke Mandeville is seeking a Customer Relations Manager to enhance occupancy levels in their homes. The role involves managing inquiries, building relationships, and ensuring a smooth transition for new residents. Ideal candidates possess strong customer service and sales skills, with a passion for care and community engagement. This position offers access to unique employee benefits and opportunities for professional development.

Benefits

Access to employee discount schemes

Refer a Friend Scheme

Support for qualifications and training

Wellbeing support through The Care Workers Charity

Qualifications

• Proven experience in customer relations/sales, ideally within care or hospitality sectors.
• Confident in managing multiple priorities across two sites.
• The right to live and work in the UK.

Responsibilities

• Manage the enquiry process from start to finish.
• Ensure timely responses to prospective clients.
• Collaborate with the wider home team for seamless transitions.

Skills

Customer relations experience

Sales skills

Communication skills

Organizational skills

Attention to detail

Customer service

Job description

A leading care provider in Stoke Mandeville is seeking a Customer Relations Manager to enhance occupancy levels in their homes. The role involves managing inquiries, building relationships, and ensuring a smooth transition for new residents. Ideal candidates possess strong customer service and sales skills, with a passion for care and community engagement. This position offers access to unique employee benefits and opportunities for professional development.