Reservations Supervisor - Tour Operator

Travel Trade Recruitment Limited; Greater London; On-site; GBP 26,000 - 31,000; Full time

Job summary

A luxury travel operator in Greater London is looking for a Reservations Supervisor to manage bookings and provide top-notch customer service. Candidates must have experience with the Amadeus system, excellent telephone skills, and a knack for sales. The role involves responding to customer inquiries, managing team performance, and ensuring a seamless booking process. A competitive salary ranging from £26,000 to £31,000 is on offer, alongside commission based on performance.

Qualifications

• Experience in using Amadeus is a must.
• Ability to provide expert knowledge about travel destinations.
• Must be persuasive and confident in selling services.

Responsibilities

• Handle incoming calls for existing bookings.
• Maintain phone system extensions and ensure call center setups are functional.
• Monitor webchat and handle customer inquiries effectively.

Skills

Experience in using Amadeus

Expert knowledge on destinations

Persuasive and confident selling skills

Excellent time management skills

Ability to up-sell for maximum revenue

Job description

Amazing opportunity for a Reservations Supervisor

you will be working for a Worldwide Tour Operator offering a first-class service for a luxury brand. As a Reservations Supervisor you must have an excellent telephone manner, be computer literate with the Amadeus system and good sales and customer service skills.

Key Duties

• Handling incoming calls on all existing bookings - B2B & B2C
• Maintaining phone system extensions and call centre set ups - making sure everyone's mobile apps are logged in and working correctly.
• Monitoring the webchat functionality and usage / conversions on queries.
• Daily reviews with Admin to monitor confirmations/ chasers and booking cancellations overview.
• Working with Operations and Commercial Director and the team on incoming emails to Customer Services responses and quotes
• Checking PNR's, Flight Updates & Queues are actioned promptly by the Flight team and Res agents
• Create a Retention centric sales environment
• Develop a team progress and training system based on Balance Scorecard achievements
• Post Covid Team initiation and team build

Skills Required

• Experience in using Amadeus
• To offer expert knowledge and advice on destinations
• Persuasive and confident individual who can adapt to differing circumstances and is comfortable selling a luxury brand.
• Developing excellent time management skills with the team
• Up selling to maximise revenue on bookings
• To efficiently perform all administrative duties associated with the role
• Responsible for the selling of tailor-made holidays to worldwide destinations and to support the reservation team when advice is needed to secure a booking
• Driven to achieve Company targets

The Package

• Salary: from £26,000 - £31,000
• Plus, Target personal and group achievement Commission

Interested

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