Reservations Executive

THE CAPITOL KEMPINSKI HOTEL SINGAPORE; Penarth; On-site; GBP 25,000 - 30,000; Full time

Job summary

A luxury hotel in Penarth is seeking a Reservations Executive to manage reservations and optimize room sales using proactive selling techniques. The ideal candidate should have a Diploma in Hospitality Management, excellent communication skills, and a minimum of one year’s experience in reservations. Familiarity with Opera PMS and reservation systems is crucial. This role requires high professionalism and the ability to work shifts including weekends and holidays.

Qualifications

• Minimum 1 year experience in a similar capacity.
• Ability to work rotating shifts, weekends, and public holidays.
• Knowledge of financial department's package breakdowns.

Responsibilities

• Manage and control all inventory and rate availability.
• Review daily reservation accuracy for compliance.
• Ensure compliance to Best Rate Guarantee policy.

Skills

Excellent communication skills

Professionalism and ethics

Proactive selling techniques

Education

Minimum O levels or Diploma in Hospitality Management

Tools

Opera Channel Management (OCM)

Central Reservation System (CRS)

Opera PMS

Job description

SCOPE

Reporting to the Assistant Reservations Manager, the Reservations Executive is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. He/She handles all reservations requests via telephone, email, fax and internet in a friendly, efficient and prompt manner.

RESPONSIBILITIES

• Effectively manage and be in control of all inventory, system close-out when necessary and rate availability in order to achieve optimum results in occupancy, average rate and revenue.
• Review daily reservations accuracy (including but not limited to the rates compliance from segment and source) by checking reservations made the previous day and arrivals for the following day.
• Control no show and late cancellation charges.
• Ensure all internal package breakdowns are loaded and tagged to the reservations in line with financial department.
• Assist in monitoring reservation pick-up for the coming months.
• Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
• Review EzRMS, SynXis, OCM & PMS availability keeping sufficient inventory for high yield segments.
• Ensure property’s compliance to the Best Rate Guarantee policy.
• Follow internal credit policy.
• Additional responsibilities and tasks as assigned.

REQUIREMENTS

• Minimum O levels or Diploma in Hospitality Management.
• Excellent communication skills.
• Minimum 1 year experience in a similar capacity.
• Ability to maintain highest standards of professionalism, ethics, grooming and attitude.
• Willingness to work on rotating shifts, weekends and public holiday.
• Knowledge of Opera Channel Management (OCM) and Central Reservation System (CRS) will be an advantage
• Knowledge of Opera PMS is imperative