Repairs Operations Lead - Social Housing

Lincolnshire Housing Partnership; Market Rasen; On-site; GBP 52,000 - 62,000; Full time

Job summary

A UK-based housing organization is seeking an Operations Support Manager to lead a multi-disciplinary team and improve repairs service delivery. The ideal candidate will have experience in the social housing or construction sector, proven leadership skills, and a commitment to customer service. Responsibilities include resource management, performance monitoring, and KPIs analysis. This is an opportunity to help shape the future of housing in Lincolnshire while enjoying a range of benefits and professional growth.

Benefits

Employee wellbeing package worth up to £1200 annually

Enhanced family leave and maternity policies

Discounted shopping vouchers

Pension scheme with up to 12% contribution

24 holiday days plus bank holidays

Mental Health First Aiders across the business

Qualifications

• Minimum two years' experience in a similar role within social housing or domestic construction.
• Proven experience in leading repair teams and managing performance.
• Ability to deliver customer-centric support and operational services.

Responsibilities

• Lead a multi-disciplinary team responsible for planning and commercial support.
• Manage subcontractor performance and ensure quality of service.
• Analyze weekly KPIs and implement improvements.

Skills

Openness and accountability

Customer-centric service

Leadership and management

Organizational skills

Data interpretation

Communication

Flexibility and adaptability

Job description

A UK-based housing organization is seeking an Operations Support Manager to lead a multi-disciplinary team and improve repairs service delivery. The ideal candidate will have experience in the social housing or construction sector, proven leadership skills, and a commitment to customer service. Responsibilities include resource management, performance monitoring, and KPIs analysis. This is an opportunity to help shape the future of housing in Lincolnshire while enjoying a range of benefits and professional growth.