Repairs Coordinator

MSV Housing Group; Stretford; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

A housing organization in Stretford is seeking a proactive individual to support their repairs service. You will coordinate scheduling, manage records, and ensure excellent customer service. Candidates should have strong organisational skills, a relevant NVQ, and a passion for advocating for communities. This role offers flexibility, a competitive holiday package, and a company pension scheme.

Benefits

Flexible working options

Company pension scheme

33 days holiday plus bank holidays

Company funded health cash plan

Enhanced sick pay

Employee assistance programme

Qualifications

• Strong organisational and planning skills.
• Excellent communication and customer service skills.
• High standard of administrative capability.

Responsibilities

• Coordinate and manage repairs scheduling.
• Maintain accurate records and systems.
• Support day-to-day, voids, and emergency repairs.

Skills

Organisational skills

Customer service

Communication

Problem-solving

Education

NVQ in Administration or equivalents

Five GCSEs including Maths and English

Tools

Microsoft packages

Job description

Overview

We\'re looking for a proactive and organised individual to support the smooth delivery of a responsive, high-quality repairs service. In this key role, you\'ll be responsible for scheduling appointments for field operatives, managing diaries to maximise efficiency, and ensuring repairs are completed with a high first-time fix rate. Working closely with the Planning and Administration Manager, you\'ll help direct resources to priority workstreams, liaise with customers and contractors, and maintain strong administrative oversight across all aspects of repairs planning. Your focus will be on delivering excellent customer service, meeting performance targets, and ensuring compliance with financial and legal standards. In addition, we are looking for candidates that have a passion to advocate on behalf of people and communities.

Responsibilities

• Coordinate and manage repairs scheduling, ensuring appointments are efficient, timely, and focused on achieving high first-time fix rates.
• Maintain accurate records and systems, updating job progress, follow-on works, and customer communications to support service delivery.
• Support day-to-day, voids, and emergency repairs, working across multiple disciplines and liaising with operatives, contractors, and out-of-hours services.
• Oversee administrative and financial processes, including purchase orders, invoice checks, rota coordination, and compliance with legal and statutory requirements.
• Contribute to performance improvement, analysing reports, supporting training, resolving customer complaints, and implementing service enhancements.

Qualifications

• NVQ in Administration or minimum of five GCSEs or equivalent including Maths and English at Grade C and above.
• Strong organisational and planning skills, with the ability to manage workloads, meet deadlines, and respond effectively to changing demands.
• Excellent communication and customer service, including handling calls, resolving issues at first contact, and engaging empathetically with tenants and colleagues.
• High standard of administrative capability, with experience in resource planning, data handling, and working collaboratively in a busy team environment.
• Solid knowledge of ICT systems and property maintenance, including Microsoft packages, health and safety, repair types, and prioritisation. Proactive and collaborative approach, with strong problem-solving skills and the ability to work independently while supporting team and customer needs.
• Passion to advocate on behalf of people and communities.

Benefits

• Flexibility on where you work with home working kit provided
• 33 days holiday per year plus bank holidays, and a holiday a buy scheme
• Company pension scheme with up to 10% matched contributions
• Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more
• Enhanced sick pay with up to 3 months full pay and 3 months half pay
• Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives
• Life assurance subject to being a member of our company pension scheme
• Learning and development to support you to develop the skills you need to fulfil your role and progress in your career
• Commitment to Equality and Inclusion with employee network groups covering anti-racism, LGBTQ+, disability and long-term health conditions, carers, and menopause
• Equal opportunity: all applications are scored against the essential criteria of the role; however, we encourage candidates to submit an ammonised CV if they can do so
• MSV are committed to supporting work-life balance, including with caring or parental responsibilities, with flexible working options and wellbeing support available to all colleagues