Remote Vacation Rental Guest Services Coordinator

HireLATAM; United Kingdom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A recruitment agency is looking for a Remote Vacation Rental Guest Services Coordinator to manage guest communications and ensure smooth operation of a vacation rental property management company. The ideal candidate has at least 2 years of remote customer service experience, proficiency in relevant software, and is fluent in English and Spanish. This full-time position offers a salary of $1,100 USD per month with a work schedule from Thursday to Monday.

Qualifications

• Minimum of 2 years of remote customer service experience supporting US-based businesses.
• Experience in the vacation rental industry is required.
• Fluent in English and Spanish (written and spoken).

Responsibilities

• Handle all guest inquiries and requests via text, email, and platform messaging.
• Address guest concerns efficiently.
• Schedule and oversee maintenance with vendors.

Skills

Proactive problem solvers

Independent workers

Tech-savvy

Strong organizational skills

Attention to detail

Tools

Microsoft Office

Google Suite

CRM software

WhatsApp

Trello

Field Scheduling

Job description

HireLatam is a premier recruitment agency that places top Latin American talent in independent contractor roles in US companies. With a proven track record and a commitment to excellence, we're your trusted partner in the pursuit of career success. Our extensive network, personalized approach, and supportive guidance ensure that you're in the best hands to find your next job opportunity.

Job Title: Remote Vacation Rental Guest Services Coordinator (100% Work From Home)

Location: Remote from Latin America

Position Type: Full-time

Salary: $1,100 USD/month

Schedule: Thursday through Monday, 10:00 am to 6:00 pm Pacific Time

Job Overview:

Our client is looking to hire a highly motivated remote worker to be part of a growing vacation rental property management company located in South California, United States. The position is considered full-time at 40 hours a week.

What We’re Looking For:

• A proactive and analytical problem solver who can apply company policies thoughtfully and make sound decisions.
• Someone who thrives in a remote setting, works independently, and takes initiative.
• Ability to manage multiple tasks, platforms, and communications simultaneously with strong organizational skills.
• Tech-savvy with the ability to troubleshoot minor tech issues independently.
• A keen attention to detail and a willingness to learn and adapt to new systems quickly.

Responsibilities:

• Guest Communication: Handle all guest inquiries and requests via text, email, and platformmessaging, ensuring prompt and professional responses.
  
• Issue Resolution: Address guest concerns efficiently and in line with company standard operating procedures.
  
• Vendor Coordination: Schedule and oversee periodic and emergency maintenance with vendors for vacation rental properties.
  
• Turnover Management: Assign and track cleaning teams for property turnovers, ensuring a seamless transition between stays.
  
• Process Improvement: Help develop and refine systems to enhance the overall guest experience.
  
• Review Management: Provide timely and professional guest reviews on Airbnb and Vrbo.

Qualifications, Skills, and Key Competencies:

• Minimum of 2 years of remote customer service experience supporting US-based businesses.
  
• Experience in the vacation rental industry is required—familiarity with short-term rental operations is a must.
  
• Proficiency in Microsoft Office and Google Suite.
  
• Familiarity with WhatsApp, Trello, Field Scheduling, and CRM software is preferred.
  
• Reliable high-speed internet with excellent audio quality and minimal background noise.
  
• Fluent in English and Spanish (written and spoken) to support diverse guests.
  
• Strong work ethic, reliability, and ability to consistently meet deadlines.

Application Disclaimer: Please Read Before Proceeding

To ensure a fair and efficient hiring process, all applications must meet the mandatory requirements listed in the job description.

Voice/Video Recording is REQUIRED
Your applicationCANNOTbe considered without a voice or video recording. It must be at least 30 seconds long and inEnglish. Submissions in any other language or missing a recording will beautomatically disqualified.

Mandatory Knockout Questions
Each application includesknockout questions designed to verify minimum qualifications required by the client. If you answer"NO"to any of these, you will beimmediately disqualified from the hiring process for not having the experience requested for the role. Please note that the citizenship question is also a knockout if you answer "YES" as we are only able to hire Latin American talent based in Latin America.

Apply Wisely
To maintain fairness, please apply tono more than three jobsand only if youfully meet the listed qualifications. Applying to roles you don’t qualify for will not improve your chances and may affect future applications.

Check Your SPAM Folder
All important updates will be sent via email, so be sure to check your inboxand spam/junk folders to avoid missing any communication.

We appreciate your interest and look forward to reviewing your application!