Remote UK Customer Success Manager – Growth & Retention

CrewBloom; Remote; GBP 40,000 - 60,000; Full time

Job summary

A customer success-focused company in the UK is searching for a proactive Customer Success Manager. In this role, you will be the primary point of contact for clients, ensuring their success with the product. Your main responsibilities include customer onboarding, relationship management, and performance reporting. The ideal candidate should have over 3 years in customer success and experience with CRM software. This position offers flexibility to work remotely, promoting a healthy work-life balance.

Benefits

Innovative culture

Career growth opportunities

Work-from-home flexibility

Work-life balance

Qualifications

• 3+ years of experience in customer success, account management, or a related field.
• Experience in the SaaS, e-commerce or finance industry is a plus.
• Excellent conflict-resolution abilities.

Responsibilities

• Serve as the primary contact for onboarding, training, and ongoing support for customers.
• Build strong relationships with customers to understand their goals.
• Guide new customers through the onboarding process.

Skills

Strong interpersonal and communication skills

Excellent problem-solving skills

Ability to analyze data

Customer-first mindset

Tools

Salesforce

HubSpot

Gainsight

Totango

Job description

A customer success-focused company in the UK is searching for a proactive Customer Success Manager. In this role, you will be the primary point of contact for clients, ensuring their success with the product. Your main responsibilities include customer onboarding, relationship management, and performance reporting. The ideal candidate should have over 3 years in customer success and experience with CRM software. This position offers flexibility to work remotely, promoting a healthy work-life balance.