Remote Telesales Adviser

CCA Recruitment Group; Remote; GBP 24,000 - 32,000; Full time

Job summary

A recruitment agency is seeking a Remote Telesales Adviser to join a growing team in Cardiff. This remote position offers a basic salary of £24,500 plus an OTE of £7,200 with excellent benefits. Key responsibilities include contacting existing customers, upselling protection products, and building strong relationships. Ideal candidates should have sales experience, strong communication skills, and the ability to work independently from home. If you're looking for a stable remote role with career development opportunities, apply today!

Benefits

33 days annual leave

Free annual appliance protection plan

Pension scheme with employer contributions

Qualifications

• Previous experience in a sales or target-driven role.
• Ability to work independently in a home-based environment.
• Strong attention to detail and a customer-first mindset.

Responsibilities

• Calling existing customers to ensure their appliances are fully covered.
• Using effective sales techniques to upsell relevant protection products.
• Building rapport and understanding customer needs.

Skills

Sales experience

Attention to detail

Excellent communication

Relationship-building skills

Job description

Remote Telesales Adviser

24,500 Basic Salary + OTE 7,200 Remote Excellent Benefits

Our client is expanding and is looking to recruit a confident Remote Telesales Adviser to join their growing team. As a trusted partner to leading manufacturers and retail brands worldwide, they specialise in appliance breakdown protection, supporting nearly 9 million customers across the UK.

When a customer's fridge, dishwasher, or boiler breaks down, our client is there to help - and you will be the voice that ensures customers feel supported and protected.

What you will be doing

• Calling existing customers to ensure their appliances are fully covered
• Using effective sales techniques to upsell relevant protection products
• Building rapport and understanding customer needs
• Matching customers with the most suitable protection package

As a Remote Telesales Adviser, you will work with warm customers, clear targets, and structured support to help you succeed.

Training and support

You will not be thrown in at the deep end. A four-week structured training programme will give you the confidence, product knowledge, and system training needed to perform successfully in your role as a Remote Telesales Adviser.

Qualifications & requirements

• Previous experience in a sales or target-driven role
• Ability to work independently in a home-based environment
• Strong attention to detail and a customer-first mindset
• Excellent communication and relationship-building skills
• Organised, calm, and motivated to achieve results

Working pattern and location

• Fully remote role (broadband and suitable home workspace required)
• Optional access to a brand-new Nottingham office for office or hybrid working
• Monday to Thursday: 10:30 to 19:00
• Friday: 09:00 to 17:30
• Two 15-minute breaks and a 30-minute lunch

Salary and benefits

• 24,500 basic salary plus monthly sales bonuses (OTE 7,200)
• 33 days annual leave including bank holidays
• Free annual appliance protection plan with discounts for family and friends
• Clear career progression opportunities across multiple business areas
• Regular incentives and sales competitions
• Pension scheme with employer contributions up to 5 percent
• Life assurance cover at four times basic salary
• Health and wellbeing support, gym discounts, and healthcare contributions
• Employee discounts across major retailers and services

If you are looking for a stable remote role with strong earning potential and long-term career development, we would love to hear from you.

Apply today to become a Remote Telesales Adviser.