Remote Service Desk Analyst - French & English

Sysco; Oxford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading food service provider is seeking a bilingual Service Desk Analyst to provide level 1 support to internal users. The role involves troubleshooting incidents via phone, portal, and chat, while ensuring high-quality service and documentation. Candidates must be fluent in both English and French, possess strong customer service skills, and have experience with ServiceNow. This position may require participation in after-hours support and aims to create a collaborative team environment while upholding corporate values.

Qualifications

• Fluent in English and French, both spoken and written.
• Experience in Service Desk or similar IT support.
• Knowledge of Microsoft Office365 and network tools.

Responsibilities

• Address and resolve non-major incidents through ServiceNow.
• Deliver professional customer service and support.
• Document case details and ensure quality service metrics.

Skills

Fluent in English

Fluent in French

Customer service skills

Detail-oriented

Technical troubleshooting

Education

Degree or equivalent experience

ITIL V4/ITSM certification

Tools

ServiceNow

Microsoft Office365

Job description

A leading food service provider is seeking a bilingual Service Desk Analyst to provide level 1 support to internal users. The role involves troubleshooting incidents via phone, portal, and chat, while ensuring high-quality service and documentation. Candidates must be fluent in both English and French, possess strong customer service skills, and have experience with ServiceNow. This position may require participation in after-hours support and aims to create a collaborative team environment while upholding corporate values.