Remote Service Desk Analyst - French & English

Sysco; Bath; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading service provider in the UK is seeking a bilingual Service Desk Analyst fluent in English and French. This role involves first contact support for internal users, managing incidents through logging and troubleshooting via various channels. The ideal candidate will have experience in a service desk environment, strong customer service skills, and a solid understanding of technical troubleshooting. Certifications in ITIL and knowledge of Microsoft Office 365 are preferred, ensuring great support quality.

Qualifications

• Bilingual - fluent in English and French required.
• Experience in a Service Desk or similar IT support environment.
• Knowledge of ITIL principles.

Responsibilities

• Address and resolve non-major incidents and service requests.
• Deliver excellent customer service and support.
• Document case details clearly in ServiceNow.

Skills

Fluent in English

Fluent in French

Customer Service Skills

Troubleshooting Technical Issues

Detail-Oriented

Education

Degree or equivalent experience

ITIL V4 / ITSM certification

Tools

ServiceNow

Microsoft Office365

Job description

A leading service provider in the UK is seeking a bilingual Service Desk Analyst fluent in English and French. This role involves first contact support for internal users, managing incidents through logging and troubleshooting via various channels. The ideal candidate will have experience in a service desk environment, strong customer service skills, and a solid understanding of technical troubleshooting. Certifications in ITIL and knowledge of Microsoft Office 365 are preferred, ensuring great support quality.