Remote SaaS Onboarding Lead | Training & Customer Success

ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses; Remote; GBP 60,000; Full time

Job summary

A fast-growing SaaS scale-up in the United Kingdom is seeking a Customer Onboarding Specialist. You will lead customer onboarding programmes, deliver training sessions, and troubleshoot CRM/data challenges in a fully remote role. Candidates should have 2–5 years experience in SaaS onboarding or support with strong CRM knowledge, particularly in HubSpot or Salesforce. The role offers a salary of up to £60,000, medical benefits, and progression opportunities within the company.

Benefits

Salary up to £60,000

Fully remote role

Medical & dental

Equity

Big ownership

Qualifications

• 2–5 years in SaaS onboarding, support, training or similar.
• Experience working in complex SaaS platforms, especially data-heavy products.
• Strong understanding of CRMs is a major advantage.

Responsibilities

• Lead customer onboarding programmes typically across 4 sessions.
• Help customers set up workflows and data processes.
• Run training sessions online for individuals and small groups.
• Troubleshoot moderately complex CRM/data challenges.

Skills

Customer Success

Technical problem-solving

SaaS onboarding

Coaching

CRM understanding

Tools

HubSpot

Salesforce

Job description

A fast-growing SaaS scale-up in the United Kingdom is seeking a Customer Onboarding Specialist. You will lead customer onboarding programmes, deliver training sessions, and troubleshoot CRM/data challenges in a fully remote role. Candidates should have 2–5 years experience in SaaS onboarding or support with strong CRM knowledge, particularly in HubSpot or Salesforce. The role offers a salary of up to £60,000, medical benefits, and progression opportunities within the company.