Remote Personal Banker — Growth & Financial Health Checks

NatWest Group; Braintree; Hybrid; GBP 26,000 - 31,000; Full time

Job summary

A leading financial institution in Braintree is seeking a Senior Personal Banker to enhance customer service through various channels including video banking. The successful candidate will conduct Financial Health checks, assist with product selection, and manage customer relationships through calls and meetings. A competitive salary begins at £26,350, with generous holiday entitlement and flexible working hours, making it an excellent opportunity for those passionate about customer interaction and financial services.

Benefits

Flexible reward programme

36 days holiday entitlement

Monthly retirement fund contribution

Qualifications

• Experience in a customer service environment.
• Ability to coach and motivate team members.
• Strong planning and organizational capabilities.

Responsibilities

• Support customers through video banking and face-to-face meetings.
• Conduct Financial Health checks.
• Identify suitable products for customers.
• Manage outbound care calls to customers.

Skills

Customer service experience

Ability to thrive under pressure

Excellent communication skills

Organizational skills

Building rapport with customers

Job description

A leading financial institution in Braintree is seeking a Senior Personal Banker to enhance customer service through various channels including video banking. The successful candidate will conduct Financial Health checks, assist with product selection, and manage customer relationships through calls and meetings. A competitive salary begins at £26,350, with generous holiday entitlement and flexible working hours, making it an excellent opportunity for those passionate about customer interaction and financial services.