Remote-First Service Delivery Manager | Stability & Improvements

NatWest Group; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading banking institution in the UK is seeking a Service Delivery Manager to influence stakeholders and improve services. You will manage technical operational support, ensure service stability, and communicate complex concepts effectively. Ideal candidates have a strong understanding of technology service management and excellent communication skills. This role promotes a collaborative team environment with a remote-first approach, showcasing expertise in enhancing customer journeys and operational efficiency.

Qualifications

• Advanced knowledge of technology service management disciplines.
• Experience working with senior management and strong communication skills.
• Ability to work independently and maintain attention to detail.

Responsibilities

• Manage technical and operational support for services and processes.
• Provide leadership and direction for service stability.
• Act as a central escalation point for service recovery issues.

Skills

Technology service management disciplines

Advanced technical knowledge

Communication skills

Incident management understanding

Business liaison skills

Excel, Word, PowerPoint proficiency

Job description

A leading banking institution in the UK is seeking a Service Delivery Manager to influence stakeholders and improve services. You will manage technical operational support, ensure service stability, and communicate complex concepts effectively. Ideal candidates have a strong understanding of technology service management and excellent communication skills. This role promotes a collaborative team environment with a remote-first approach, showcasing expertise in enhancing customer journeys and operational efficiency.