Remote Customer Success Director - Enterprise Accounts

First Advantage; Remote; GBP 80,000 - 100,000; Full time

Job summary

A global software provider is looking for a remote Customer Success Director. In this role, you will manage strategic accounts, develop account plans, and ensure customer satisfaction. The ideal candidate should have 7-10 years of experience in account management, strong communication skills, and proficiency in MS Office applications. This position requires interacting with C-level clients and involves a 40-50 hour work week. Competitive benefits include health and wellbeing options, personal financial planning, and career development programs.

Benefits

Medical, Vision, Dental

Pension with employer contribution

Enhanced Maternity Leave

Mentoring Programme

Qualifications

• 7-10 years proven experience in managing complex solutions for strategic accounts.
• Demonstrated networking capabilities and C-level relationship experience.
• Outstanding multi-tasking and time-management abilities.

Responsibilities

• Develop sales account plans detailing customer information and trends.
• Analyze competitive threats and propose additional FA solutions.
• Ensure service levels are met through coordination with various teams.

Skills

Sales account management

Strong communication skills

Analytical skills

Excellent organizational skills

Education

Bachelor's degree or equivalent work experience

Tools

MS Office applications (Word, PowerPoint, Excel)

Job description

A global software provider is looking for a remote Customer Success Director. In this role, you will manage strategic accounts, develop account plans, and ensure customer satisfaction. The ideal candidate should have 7-10 years of experience in account management, strong communication skills, and proficiency in MS Office applications. This position requires interacting with C-level clients and involves a 40-50 hour work week. Competitive benefits include health and wellbeing options, personal financial planning, and career development programs.