Relief Retail Security Officer

Mitie Group plc.; Wales; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading facilities management company in the United Kingdom is seeking a Retail Security Officer to ensure a safe shopping environment. Key responsibilities include delivering exceptional customer service, conducting store patrols, and utilising CCTV systems to reduce crime. Applicants should preferably hold a current SIA licence, with training opportunities available. Competitive pay and benefits are offered.

Benefits

Contracted hours

Annual leave entitlement

Pension and Life insurance schemes

Free uniform supplied

SIA Re-licencing programme

Comprehensive induction and training programme

Financial services access

Retail discounts

Reward schemes

Online GP services

Apprenticeship schemes

Progression and development opportunities

Paid breaks

Qualifications

• Full 5-year checkable employment/education history required.
• Current SIA licence or SIA Certificates preferred.

Responsibilities

• Deliver exceptional customer service.
• Deter violence and public order offences.
• Conduct patrols of the store.
• Utilise CCTV systems to reduce crime and stock loss.
• Liaise with store management and Police where required.

Skills

Customer service

Conflict resolution

Patrolling

CCTV operation

Communication

Education

SIA licence or SIA Certificates

Job description

Overview

Pay rate: £12.60. Various Shifts (to be discussed at interview).

Mitie is looking for a Retail security officer who can deliver exceptional customer service whilst creating a safe shopping environment, free from the fear of crime for customers and colleagues. It is preferable that you hold a current SIA licence or SIA Certificates (but in some circumstances training for a licence can be provided).

Requirements

• Full 5-year checkable employment/education history. Failure to do so could mean your offer will be withdrawn or your employment terminated.
• Preferably hold a current SIA licence or SIA Certificates (training for a licence can be provided in some circumstances).

Main duties

• To deliver industry leading customer service
• To deter violence and public order offences
• To conduct patrols of the store
• Utilising CCTV systems to support the reduction of crime and stock loss
• Liaise with the store management teams
• Liaise with the Police and crime partnerships where required to foster a great working relationship to support the reduction of crime in store
• To wear Body Worn CCTV to support in the reduction of crime and increase colleague and customer safety

Benefits

• Contracted hours
• Annual leave entitlement
• Pension and Life insurance schemes
• Free uniform supplied
• SIA Re-licencing programme
• Comprehensive induction and training programme
• Access to Mitie's employee benefits including financial services, retail discounts, reward schemes and online GP services
• Apprenticeship schemes
• Progression and development opportunities
• All breaks are paid