Relationship Banker - Worcester, MA area

Bank of America; Marlborough; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading financial institution is seeking a Relationship Banker in Marlborough, UK. This role involves engaging clients in the lobby, assisting with transactions, and building strong relationships to enhance their financial experience. Candidates should have a passion for financial services and proven sales experience. The position offers competitive hourly pay and benefits.

Benefits

Industry-leading benefits

Paid time off

Support for employee well-being

Qualifications

• Enthusiastic self-starter with a strong work ethic.
• Effective collaborator with excellent communication skills.
• Confident in identifying solutions based on client needs.
• Ability to learn and adapt to new information and technology.

Responsibilities

• Engage clients and assist with self-service banking.
• Build relationships and understand client financial needs.
• Manage financial center traffic and appointments effectively.

Skills

Adaptability

Business Acumen

Customer Focus

Oral Communication

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Bachelor's Degree or relevant Associate’s Degree

Job description

Job Title: Relationship Banker - Worcester, MA area, Marlborough

Client:

Bank of America

Location:

Marlborough, United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

6

Posted:

25.08.2025

Expiry Date:

09.10.2025

Job Description:

Description: This role involves engaging clients in the lobby to educate and assist with transactions through self-service resources such as mobile banking, online banking, or ATM. Key responsibilities include processing cash transactions accurately and efficiently, building relationships with clients to understand their financial and life priorities, and connecting them to solutions that meet their financial goals.

Responsibilities:

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships with clients to meet their financial needs.
• Follow established processes and guidelines, adhering to all applicable laws and regulations.
• Expand business knowledge by partnering with experts in small business, lending, and investments.
• Manage financial center traffic, appointments, and outbound calls effectively.
• Enhance the client experience.
• Manage cash responsibilities.

Required Qualifications:

• Enthusiastic, motivated self-starter with a strong work ethic and results-oriented mindset.
• Effective collaborator, capable of building and nurturing relationships.
• Passionate about delivering an improved financial experience for clients.
• Confident in identifying solutions based on client needs.
• Excellent communication skills and comfort engaging with clients.
• Ability to learn and adapt to new information and technology.
• Confident in educating clients on self-service banking transactions.
• Strong critical thinking and problem-solving skills.
• Adherence to established processes and legal regulations.
• Efficient in time and capacity management.
• Results-focused, acting in clients' best interests.
• Flexibility to work weekends and extended hours as needed.

Desired Qualifications:

• Experience in financial services and knowledge of industry products.
• At least one year of successful sales experience with individual sales goals.
• Six months of cash handling experience.
• Bachelor's Degree or relevant Associate’s Degree.

Skills:

• Adaptability, Business Acumen, Customer Focus, Oral Communication, Problem Solving, Account Management, Client Experience Branding, Client Management, Client Solutions Advisory, Relationship Building, Business Development, Pipeline Management, Prospecting, Referral Identification, Referral Management

Minimum Education Requirement:

High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week:

40

Pay Transparency Details:

Pay range: $24.00 - $26.27 hourly, based on experience, education, and skills.

This role offers a base salary with no incentive eligibility.

Benefits:

Benefits-eligible position with industry-leading benefits, paid time off, and resources to support employee well-being and community contribution.