Rehoming Supervisor

Dogs Trust Company Limited; West Calder; On-site; GBP 26,000; Full time

Job summary

A leading animal welfare organization in West Calder is seeking a Rehoming Supervisor to lead the rehoming team. The ideal candidate will have a strong customer service background, supervisory experience, and a passion for animal welfare. Responsibilities include motivating the team, allocating tasks, and creating engaging experiences for visitors. This permanent full-time role offers a salary of £25,566 per year plus benefits.

Qualifications

• Supervisory experience with a supportive approach.
• Significant customer service experience.
• Ability to motivate a team and meet targets.

Responsibilities

• Lead the rehoming team and role model excellent customer service.
• Allocate and prioritize tasks for the rehoming team.
• Create excitement around public openings.

Skills

Leadership skills

Excellent customer service skills

Communication skills

Job description

Overview

Application Deadline: 7 October 2025

Department: Rehoming

Employment Type: Permanent - Full Time

Location: West Calder

Compensation: £25,566 per year + benefits

Description

Are you a confident, leading customer service professional who is passionate about animal welfare? Want to play a key role in finding our dogs their forever homes?

We’re looking for a Rehoming Supervisor who will be responsible for driving a culture of rehoming, working collaboratively to match as many dogs and adopters as possible.

What does this role do?

• Lead the rehoming team on a day-to-day basis, role modelling excellent customer service, providing support with adoptions and motivating the team to match as many dogs as possible to their forever homes,
• Allocate and prioritise the work of the rehoming team, assigning staff and volunteers daily tasks, continually working towards targets and the shared goal of increasing rehoming,
• Create a sense of excitement around public openings, embodying Dogs Trust values and providing visitors to the rehoming centre with a memorable experience,
• Think creatively about rehoming, utilising your expertise and experience to flexibly meet the needs of dogs and adopters.

Interviews for this role are provisionally scheduled for Wednesday 15th October 2025 at our Rehoming centre in West Calder.

Could this be you?

To be successful in this role, you’ll need some supervisory experience, with a supportive, non-judgemental approach and the ability to motivate a team to meet targets and drive efficiencies, always leading by example. You’ll also have significant customer service experience and excellent communication skills, with the ability to have sensitive and meaningful conversations confidently. You’ll be hard working, reliable, and above all, have a passion and commitment to rehoming and the wider aims of Dogs Trust.

What does this team do?

The Rehoming department is responsible for helping as many dogs as possible find their forever homes, whether they are cared for in our network of Rehoming Centres, in a foster home or by their current owner using the Home Stay scheme. We strive to achieve excellence in our rehoming processes and to ensure the highest standards of veterinary and behaviour care through our highly skilled teams.

What else do you need to know?

Driving is a part of this role, so a full manual driving licence is required.