Regulatory Support Officer

Regulator of Social Housing; Leeds; Hybrid; GBP 41,000; Full time

Job summary

A national regulatory body in the UK is seeking Regulatory Support Officers to help ensure effective regulation of landlords. Candidates should possess strong communication and analytical skills with a background in housing or regulatory environments. The role offers a competitive salary, pension contributions, and a hybrid work model allowing for flexible arrangements. Applicants from diverse backgrounds are encouraged to apply.

Benefits

Civil Service Defined Benefit Pension

35-hour working week

33 days annual leave

Staff discount scheme

Cycle to work scheme

Wellbeing benefits

Qualifications

• Sound understanding of the regulator's role and relevant experience in housing, governance, risk management or another regulatory environment.
• Strong verbal and written communication skills with ability to manage relationships with a wide range of stakeholders.
• Good analytical evaluation skills with the ability to produce summarised evidenced assurance.
• Ability to work across team boundaries in a collaborative way.

Responsibilities

• Lead on co-ordination and support for delivery of regulatory work across programmes of analysis, engagement and inspections.
• Review and analyse to capture themes and learning, feeding into continuous improvement of processes.
• Engage with landlords and stakeholders to support assurance gathering and undertake casework.
• Assist in programming and delivery of regulatory inspections.

Skills

Regulatory experience

Strong communication skills

Analytical evaluation

Organizational skills

Job description

Overview

We are currently looking for two Regulatory Support Officers to join us at the Regulator of Social Housing. With a career at RSH you'll be joining an organisation that gives you the opportunity to make a difference to people's lives, regulating a sector that houses 4 million people across England. Working as part of our Regulatory Engagement Directorate, you will support the delivery of effective regulation of landlords as we make sure they are well run and financially viable. Our regulation continues to drive social landlords to deliver improvements in the safety and quality of homes and engage with tenants in the delivery of services.

As the Regulatory Support Officer (RSO), you will lead on the co-ordination and support for delivery of regulatory work. This will span across the different programmes of analysis, engagement and inspections our frontline regulators deliver. The role also entails carry out review and analysis to capture themes and learning, feeding into continuous improvement of our processes and ways of working. Some aspects of the work may involve engaging with landlords and other stakeholders to support our assurance gathering, follow up on referrals and undertake less complex casework. You will assist in the programming, coordination and delivery of the directorate's programme of regulatory inspections and responsive work.

The RSO is an integral part of ensuring our regulatory work is delivered in an effective, efficient and timely way that aligns with corporate objectives and values. The role is also intended to provide an opportunity to gain experience, skills and knowledge in how we regulate landlords to deliver our purpose, driving them to improve outcomes to tenants.

Responsibilities

• Lead on co-ordination and support for delivery of regulatory work across programmes of analysis, engagement and inspections.
• Review and analyse to capture themes and learning, feeding into continuous improvement of processes and ways of working.
• Engage with landlords and other stakeholders to support assurance gathering, follow up on referrals and undertake less complex casework.
• Assist in programming, coordination and delivery of the directorate's programme of regulatory inspections and responsive work.
• Work to ensure regulatory work is delivered in an effective, efficient and timely manner aligned with corporate objectives and values.
• Provide opportunity to gain experience, skills and knowledge in how we regulate landlords to improve outcomes for tenants.

Qualifications and Skills

• Sound understanding of the regulator's role and relevant experience in housing, governance, risk management or another regulatory environment.
• Strong verbal and written communication skills with ability to manage relationships with a wide range of stakeholders.
• Good analytical evaluation skills with the ability to produce summarised evidenced assurance.
• Ability to work across team boundaries in a collaborative and inclusive way and strong organisational skills to support management of programmes and projects to meet deadlines.
• Successful candidates must undergo a criminal record check. Baseline personnel security standard checks may apply for those working with government assets.

Equality, Diversity and Inclusion

Commitment to equality and diversity. Our anonymous shortlisting process helps to ensure fair and consistent recruitment decisions, based solely on skills and experience. We are a Disability Confident Employer and shortlist those who best meet the minimum criteria as part of our commitment. We welcome applications from individuals of all backgrounds, beliefs, identities and life experiences, recognising that varied perspectives enrich our organisation.

Salary and Benefits

Alongside your salary of £40,461, Regulator of Social Housing contributes £11,721 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Why work at RSH? We offer a fantastic range of benefits including a 35 hour working week, 33 days annual leave and access to the Civil Service Pension Scheme. Our staff survey results show satisfaction with flexible and hybrid working, family-friendly policies, and work-life balance. Benefits include access to our staff discount scheme, cycle to work scheme, a Nuffield Health Screening, and other wellbeing benefits. Full information is available on our website.

Location

We operate a hybrid model with a mix of office and home working and flexible arrangements. This role can be based out of any of RSH's core offices in Manchester, Leeds, Birmingham and Bristol. Our Manchester and Bristol offices will relocate during 2025/26 but remain within the city centre. Travel between offices in England and some onsite visits to social housing providers may be required.

Salary note

The salary for this role is a spot salary within the given range, normally the minimum of the range. There is no incremental progression through a pay scale. Annual salary reviews are determined by the government pay award.

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