Regional Repairs Manager (Disrepair)

Metropolitan Thames Valley; City of Westminster; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading housing organization is seeking a Regional Property Manager to oversee property repairs and manage a team in North London. Responsibilities include managing contractors, ensuring efficient communication, and maintaining high performance standards. The ideal candidate will have strong leadership skills, experience in social housing, and a history of effective customer service. This role offers significant benefits including annual leave, enhanced pension contributions, and a hybrid working model.

Benefits

28 days annual leave plus bank holidays

Enhanced pension contributions

Hybrid working options

Employee Assistance Programme

Qualifications

• Strong leadership skills and background in managing a multifaceted repairs team.
• Experience of working in Social Housing, Building Surveying, or similar regulated fields.
• Attention to detail and accuracy in reporting customer feedback.

Responsibilities

• Oversee a team of Property Surveyors and a Partnering Support Officer.
• Manage contractors and monitor workstreams for performance.
• Ensure clear communication with all parties involved in repairs.

Skills

Leadership skills

Managing disrepair cases

Contract Management

Budget management

Communication skills

Customer service

Attention to detail

Job description

Regional Property Manager – North London

We are recruiting for a Regional Property Manager to oversee a team of Property Surveyors and a Partnering Support Officer. You will manage disrepair, complex repairs, insurance claims, complaints, alteration requests and other response repairs activity across the MTVH stock in North London. You will manage contractors in line with contracts, seek continuous improvement, ensure clear communication with all parties, carefully monitor workstreams, ensure accurate and robust record keeping and provide reports on performance for all KPIs.

Required Qualifications

• Strong leadership skills and background in managing a multifaceted repairs team
• Management of disrepair cases with experience presenting as an expert witness in disrepair hearings
• Experience of Contract/Project Management (essential)
• Experience of working in Social Housing, Building Surveying, or a regulated field
• History of dealing with customers from different backgrounds, and delivering a positive and transparent service
• Experience of analysing customer feedback to achieve service improvements
• Attention to detail and accuracy in reporting
• Experience of working with external stakeholders
• Experience of dealing with customers and responding to customer enquiries on the phone and in writing
• Budget management – adhering to budget set and managing expectations
• Strong leadership skills and the ability to manage a varied and demanding workforce
• A self‑starter who isn't afraid of challenge
• Must have car and business insurance

Desirable

• Housing experience or working in a related field

Background Checks

To meet our commitment to providing safe, high‑quality services to our customers we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made. Checks will be carried out every three years.

Benefits

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year
• An additional 'Beliefs day' once a year
• Supported family‑friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days of annual leave per year
• Life assurance cover 3× your salary
• Cycle2work scheme
• Hybrid working – dependent on job role and department
• Health cash plan scheme for everyday healthcare needs (you can add family members)
• Tenancy deposit – interest‑free loan to help with rental deposits and season ticket loan
• Access to extensive learning and training opportunities with Wisebox platform
• Colleague virtual social platform with our workplace pages where you can keep up to date with organisational activity and link in with colleagues
• Career progression across the organisation with mentoring/coaching programmes, apprenticeships and career planning support
• Employee Assistance Programme – we are committed to the wellbeing of our colleagues and support this as an organisation

Equal Opportunity Employer

We are an equal‑opportunity employer and encourage applications from all backgrounds. We are also a Disability Confident Employer and part of the disability confident employer scheme.

Visa Sponsorship

Please note: we do not currently offer visa sponsorship.