Regional IT Support Lead - Midlands, Hybrid & Growth

Dains; Park Central; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading accountancy firm is seeking a Regional Senior Support Engineer to enhance operations across the Midlands. You will provide expert assistance, troubleshooting network systems and ensuring service reliability. Ideal candidates have 3-5 years of IT support experience and a strong understanding of cloud platforms and networking technologies. This role offers a flexible working environment, 25 days of annual leave, and professional development opportunities.

Benefits

25 days annual leave

Hybrid and flexible work options

Life assurance

Private medical

Cycle to work scheme

Pension scheme

Qualifications

• 3-5 years of experience in IT Support or infrastructure management.
• Proven experience managing regional or multi-site IT operations.
• Strong knowledge of TCP/IP, DNS, DHCP, and VLAN.

Responsibilities

• Serve as the main point of contact for IT queries in Midlands offices.
• Maintain and troubleshoot network systems and servers.
• Provide technical support both onsite and remotely.
• Implement IT projects such as upgrades and migrations.
• Ensure compliance with company IT policies.

Skills

IT Support

Network Troubleshooting

Office 365

Windows Operating Systems

Cisco Meraki

Cloud Platforms (Azure)

Cybersecurity Best Practices

Education

Bachelor’s degree in Computer Science or related field

Job description

A leading accountancy firm is seeking a Regional Senior Support Engineer to enhance operations across the Midlands. You will provide expert assistance, troubleshooting network systems and ensuring service reliability. Ideal candidates have 3-5 years of IT support experience and a strong understanding of cloud platforms and networking technologies. This role offers a flexible working environment, 25 days of annual leave, and professional development opportunities.