Regional Coordinator- Guildford

Sonova Group; Guildford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A global leader in audiological care is looking for a Regional Coordinator in Guildford. In this role, you will ensure the smooth operation of clinics, coordinate staffing, and provide exceptional customer experiences. Ideal candidates should have 3-5 years' experience in operations coordination, excellent organizational skills, and a commitment to customer service. Join us to make a real difference in people's lives while enjoying benefits like flexible work and discounts on products.

Benefits

Boots Discount Card

Free hearing aids

Free Flu Vaccine

Pension Scheme

Flexible Benefit Box

Life Assurance Cover

Long Service Awards

Generous Annual Leave

Telus support network

Qualifications

• 3-5 years’ experience in operations coordination, office management, or resource planning.
• Strong organisational and planning skills.
• Excellent communication and customer service mindset.

Responsibilities

• Partner with the Senior Regional Sales Manager to maximise productivity.
• Manage regional diaries and staffing schedules.
• Support customers through confirmation calls and appointment bookings.

Skills

Organisational skills

Communication skills

Customer service mindset

Adaptability to change

Education

3-5 years’ experience in operations coordination or related field

Job description

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At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self‑motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Guildford - Swan Lane, United Kingdom

Regional Coordinator - Guildford

**Join Our Team as a Regional Coordinator**

Are you a people person with a passion for delivering exceptional customer care? Do you thrive in a busy, friendly environment where no two days are the same? Join us at Boots Hearingcare and help make a real difference to people’s lives every day.

About Us
We specialise in tailored solutions for hearing challenges, offering comprehensive assessments, expert fittings, and dedicated aftercare. With our commitment to personalised care and cutting‑edge technology, we aim to improve quality of life through better hearing. As part of the Sonova family, Boots Hearingcare benefits from decades of excellence, leading the industry in developing, manufacturing, and distributing hearing aids and cochlear implants.

About the Role

We’re excited to open applications for a Regional Coordinator to support our clinics across region 9. This role will be based in our Guildford World of Hearing store.

This is a key role within our operational structure, ensuring our clinics run smoothly, our teams feel supported, and our customers receive an exceptional experience on their journey to better hearing.

As a Regional Coordinator, you’ll be at the centre of regional operations, planning ahead, keeping diaries running efficiently, coordinating staffing, and supporting our clinics day‑to‑day. Working closely with the Senior Regional Sales Manager, Hearing Aid Audiologists, and clinic teams, you’ll play a vital role in keeping Region 9 operating at its best.

This is a great opportunity for someone who enjoys variety, is naturally organised, and thrives in a fast‑paced environment.

What you’ll be doing

• Partner with the Senior Regional Sales Manager to maximise productivity and reduce waste
• Analyse diary potential and improve accessibility across clinics
• Manage regional diaries, staffing schedules, Mobile Audiologists, QHAD timetables, and absence cover
• Support customers through confirmation calls, rescheduling, and ensuring correct appointment bookings
• Oversee remote services including orders, replacements, and Hearing Aid Audiologist remote diary scheduling
• Manage stock, loan aids, and asset allocation for new starters and leavers
• Provide day‑to‑day operational support to clinics and act as a point of contact for queries
• Support compliance processes, training completion, and onboarding/offboarding
• Track and report health & safety incidents and work with the H&S team to resolve issues
• Provide cross‑regional support where required

Benefits

• Boots Discount Card : Receive exclusive discounts on a wide range of products at Boots stores.
• Free hearing aids if you need them as an employee!
• Free Flu Vaccine : Stay healthy with free flu vaccines available at Boots Pharmacies & Discounted for family members
• Pension Scheme : Secure your future with our comprehensive pension scheme.
• Flexible Benefit Box : Access our flexible benefit box to tailor benefits to suit your individual needs.
• Life Assurance Cover : Gain peace of mind with life assurance cover.
• Long Service Awards : Be recognised for your dedication with long service awards.
• Generous Annual Leave : Start with 25 days of annual leave, increasing with length of service to a maximum of 30 days, plus bank holidays.
• Telus : Access Telus, a confidential support network offering help and advice on matters both in and outside of work.

Person Specification

• 3-5 years’ experience in operations coordination, office management, or resource planning
• Clinical experience preferred or willingness to complete Hearing Wellness Advisor qualification
• Strong organisational and planning skills
• Excellent communication and customer service mindset
• Confident using systems, data, and technologySolutions‑focused, calm under pressure, and adaptable to change
• A collaborative team player who is happy to support others when needed

If you’ve worked in customer service, retail, or healthcare before- brilliant! If not, don’t worry. What matters most is your attitude and your passion for great service. We’ll provide full training and ongoing support to help you succeed.

Boots Hearingcare is an equal opportunity employer.

At Boots Hearingcare, we celebrate diversity and work together to build the strongest team. Everyone is treated equally and given the opportunity to grow, regardless of background or identity.

“We Care, We drive innovation, We strive for excellence, We build the best team”

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.