Regional Account Manager - North & Midlands

Skin Analytics; Manchester; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A healthcare technology company is seeking a Regional Account Manager to oversee relationships with NHS partners across North England and the Midlands. This senior role involves managing a portfolio of accounts, leading strategic initiatives, and ensuring customer retention. Candidates should have 5-7 years of experience in Account Management and a solid grasp of healthcare workflows. The position requires frequent travel to client sites and offers competitive compensation and extensive benefits including a share options package and private healthcare.

Benefits

Competitive salary

Bonus Structure

Share options package

Private healthcare

25 days annual leave

Enhanced parental leave

Training budget

Monthly meetings for career planning

Social activities including company offsite

Qualifications

• 5-7 years of experience in Account Management, Customer Success, or Business Development.
• Experience in the NHS or healthcare.
• Strong understanding of healthcare workflows and end-user needs.
• Confident leading commercial negotiations and ideally have experience navigating NHS procurement.
• Excellent communication skills to explain complex technology.
• Customer-focused mindset with the ability to build trusted relationships.

Responsibilities

• Manage day-to-day relationships with NHS partners.
• Lead engagement strategies for the wider healthcare system.
• Develop and execute strategic account plans.
• Manage renewal cycles end-to-end.
• Build relationships with stakeholders and decision-makers in the NHS.
• Attend local and regional events to support partners.

Job description

Please note: This role requires availability to travel as needed to our NHS partner sites within North England and Midlands. We are looking for candidates who are living in that area OR candidates that are London based and happy to travel frequently as needed to these sites. You will need to be at client sites 2 times per week. If you can't commit to this, please don't apply.

Role overview

The Regional Account Manager is responsible for building and maintaining relationships with our NHS partners, with a focus on retention, as well as looking for opportunities to maximise value from our solution to ensure successful renewal.

You will be responsible for managing a portfolio of accounts within your assigned region, becoming the go-to person for our NHS partners. You will also lead engagement strategies for the wider healthcare system, working with stakeholders from ICBs, Cancer Alliances and NHS Trusts.

This is a senior role where you are expected to work with autonomy and be comfortable leading the charge and taking responsibility within your assigned region. You will work alongside the wider Account Management team and report to the NHS Account Management Lead.

• Day-to-day management of a portfolio of NHS accounts
• Proactively communicate with customers to understand their goals and challenges
• Develop and execute strategic account plans in your assigned region
• Manage renewal cycles end-to-end; creating business cases, guiding procurement and leading the re-contracting process
• Build relationships with decision-makers and key stakeholders in the NHS; developing Key Opportunity Leaders (KOLs) who want to advocate for us
• Lead Quarterly Business Reviews (QBRs) with engagement across clinical and operational stakeholders
• Help to develop strategies to leverage local and national conversations around dermatology
• Support with landing new business, by joining the dots across the region with successes and opportunities, while steering marketing requirements
• Contribute to the management of our CRM tool, ensuring accurate recording of customer interactions and account statistics
• Attendance at local and regional events to support live partners and promote SA

Experience

• You have 5-7 years of experience in Account Management, Customer Success or Business Development
• Experience in the NHS or healthcare more broadly
• Strong understanding of healthcare workflows and end-user needs
• An interest in, and aptitude for, technology
• Confident leading commercial negotiations and ideally have experience navigating NHS procurement routes and contracting
• You are comfortable with a start-up environment, fast-moving projects and agile approaches - the ability to context-switch
• Excellent communication skills and ability to explain complex technology
• Customer-focused mindset with the ability to build trusted relationships
• Experience in working cross-functionally daily. Being the bridge that connects the partners/patients with the rest of the internal teams (Sales, Product, Engineering, Clinical etc)
• You get things done and are not afraid to roll up your sleeves and take responsibility
• You are passionate, driven and can self-motivate

Development & Support

Once you join our team, we will ensure you benefit from a thorough onboarding programme. Aside from regular 121s, appraisals and informal check-ins, all employees have access to training and professional development opportunities.

Location

The role requires availability to travel as needed to our NHS partner sites within your assigned region, which will be across North England and Midlands.

You will be at client sites 2 times per week, and in our offices (Farringdon, London) once a month.

Application Process

• 1st Stage: Screening Call with our Talent & People Lead (30 mins)
• 2nd Stage: Competency-based interview with Hiring Manager (45 mins)
• 3rd Stage: Assignment (2-3 hours prep) + Presentation (30 mins) and Panel interview (60 mins)

Skin Analytics manufactures medical devices and complies with ISO standards 13485 and 27001. As part of your employment, you will be assigned Quality Management System (QMS) and Information Security Management System (ISMS). We require that our employees agree to complete their assigned training and diligently follow all company quality management and information security processes

• Competitive salary
• Bonus Structure
• Share options package - all our employees have ownership in the company
• Private healthcare
• 25 days annual leave (+ 5 day company shutdown in August + bank holidays)
• Enhanced parental leave - includes adoption & foster
• Training budget
• Besides weekly catch-ups, monthly meetings to talk about you, and your ambitions and make plans
• Lots of fun social activities including company offsite!

The Real Stuff

Skin Analytics embraces and is committed to diversity and equal opportunities. We are dedicated to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.