Referral Coordinator/Senior Administrator | South London and Maudsley NHS Foundation Trust

South London and Maudsley NHS Foundation Trust; Croydon; On-site; GBP 100,000 - 125,000; Full time

Job summary

A healthcare organization in Croydon seeks an experienced administrator to support the Assessment and Liaison Team with their daily operations. The role includes managing appointments, maintaining patient records, and ensuring confidentiality. Candidates should possess excellent organizational and communication skills along with the capability to multi-task effectively. Opportunities for career development and flexibility in work arrangements are available.

Benefits

Generous pay and pensions

Flexible working options

Career development opportunities

NHS discounts

Wellbeing events

Cycle to work scheme

Season ticket loan

Qualifications

• Experience in providing administrative support in a healthcare environment.
• Strong ability to manage multiple tasks and prioritize effectively.
• Excellent written and verbal communication skills.

Responsibilities

• Provide professional administration service to the MDT.
• Organize appointments and meetings for team members.
• Maintain accurate patient database and adhere to data protection.

Skills

Confidentiality

Multitasking

Communication skills

Organization

Data management

Job description

Overview

Previous applicants need not apply.

The post-holder will be responsible for the provision of a high quality, effective and well-organised administrative and secretarial service to the Assessment and Liaison Team. The post-holder will be expected to work on his/her own initiative and as part of a team. Communications and Working Relationships: Lead Community Practitioner Daily Business Manager Daily Administration Team Daily Multidisciplinary Team Daily Service Users/Carers/General Public Regularly Estates and Facilities Team As necessary Finance Department As necessary GPs and other agencies As necessary Other Teams/Departments/Wards As necessary Head of Pathway As necessary

Responsibilities

• To provide the MDT with a professional and confidential administration service, to include, referrals processing, data reporting, uploading patient information on the trust's system, typing correspondences, minute taking, photocopying, filing and scanning.
• To assist people in a helpful, diplomatic and tactful manner, screening and re-routing calls, as appropriate. Taking clear, concise messages and dealing with general enquiries, where appropriate.
• To act independently to ensure daily tasks and on-going workloads are prioritised and completed within agreed timescales. Manage multiple tasks within the working day whilst maintaining quality standards.
• Ability to work in an unpredictable pattern, dealing with frequent interruptions.
• Organise the booking of interpreters and translation of correspondence, where appropriate.
• To arrange appointments and meetings on behalf of all team members as required.
• Make travel arrangements for the team when required.
• Order stationery and be responsible for the following up of orders to ensure delivery and correct receipt of stock for the team, as required.
• To add referrals to the Trust patient database within 24 hours of receipt.
• Oversee the patient database, ensuring patient details are updated and accurate at all times, whilst adhering to timescales and data protection.
• To contribute to the compliance of Health and Safety requirements as requested by management. May be required to become Health and Safety Champion depending on service need.
• Support admin trainees and temporary staff
• To contact Trust Estates and Facilities Department to report any faults or works that need to be undertaken.

Benefits

• Generous pay, pensions and leave, we offer a comprehensive pay, pensions and leave package which is dependent on the role and length of service.
• Work life balance, flexible working and support a range of flexible options, such as: part-time working and job sharing.
• Career development, There are plenty of opportunities to progress your career and we support your development through a number of programmes such as mentoring, coaching, positive people management, collective leadership and other talent programmes
• NHS discounts, with discounts up to 10% from a variety of well-known retail brands though Health Service Discounts website.
• Counselling services
• Wellbeing events
• Long service awards
• Cycle to work scheme
• Season ticket loan

This advert closes on Monday 22 Sep 2025