Receptionist - Urgent Care Out of Hours

Nimbuscare Ltd; York and North Yorkshire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A not-for-profit healthcare organization in York is seeking a Receptionist to support the GP Out of Hours Service. This role involves acting as the first point of contact for patients, managing the waiting area, and assisting clinical teams. Ideal candidates have at least 6 months of experience in a similar role and must demonstrate strong interpersonal skills. The position calls for a commitment to confidentiality and a collaborative approach to healthcare delivery.

Qualifications

• Experience of 6 months minimum in a similar role.
• Understanding and observation of strict confidentiality.
• Good written and verbal communication skills.

Responsibilities

• Act as the main point of contact for patients.
• Support clinical teams with basic requests.
• Manage the waiting room area.

Skills

Microsoft Office Word

Microsoft Excel

Microsoft Outlook

Interpersonal skills

Teamwork

Empathy

Education

Minimum level 2 Maths and English (GCSE Grade C or 4)

Tools

SystmOne

Job description

Overview

This is an exciting opportunity to join the Nimbuscare team in the role of Receptionist to support the Nimbuscare team in the delivery of the GP Out of Hours Service based at York Hospital. You will be the first point of contact for our patients arriving for a face-to-face appointment and will be friendly and welcoming. You will ensure an efficient and professional reception provision and will work as part of the wider team to ensure a positive patient experience. Interviews are expected to take place in person in York.

Main duties of the job

Main Duties and Responsibilities

• To act as the main point of contact for patients
• To support the clinical teams working in our services with basic requests
• To manage the waiting room area whilst patients wait to be seen
• Interaction with patients to provide information, signposting, and advice
• To demonstrate a competent level of interpersonal skills
• Manage and prioritise own workload
• Ensure the clinical rooms are stocked where appropriate
• Any other duties as directed
• Completion of administrative tasks as directed

About us

Nimbuscare is a not-for-profit organisation that aims to be a collaborative and agile provider that cares for its people and patients. Nimbuscare is based in York and is owned by all the practices in the city; however we deliver services over a wider footprint.

Who are we

We deliver Urgent Care services in collaboration with the hospital and GP practices in York, Scarborough, Whitby, Malton and Selby. We also provide community-based frailty care, which focuses on treating people in the community where we can. We also aim to shift services into the community where possible, for example our community diagnostic centres run in partnership with the Acute Trust.

We are committed to contributing towards a better NHS based on equity, fairness, innovation, collaboration and quality. We are part of the system, and we are here to stay.

Please note Nimbuscare does not hold a license to sponsor any visa applications and we are unable to provide any advice about visas.

Job responsibilities

Job responsibilities

• To act as the main point of contact for patients
• To support the clinical teams working in our services with basic requests
• To manage the waiting room area whilst patients wait to be seen
• Interaction with patients to provide information, signposting, and advice
• To demonstrate a competent level of interpersonal skills
• Manage and prioritise own workload
• Ensure the clinical rooms are stocked where appropriate
• Any other duties as directed
• Completion of administrative tasks as directed

Person Specification

• Able to use Microsoft Office Word, Excel and Outlook
• Understand and observe strict confidentiality
• Good written and verbal communication skills
• Able to work well under pressure
• Able to work as part of a team
• Able to listen and empathise
• Hard working and willing

Qualifications

• Minimum level 2 Maths and English or equivalent (GCSE Grade C or Grade 4 or above)

Other

• Ability to travel across various sites when required

Experience

• 6 months minimum experience in a similar role
• Experience of working within the NHS or general practice
• Experience in working with SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.