Receptionist / Telephone Handler - Fully Remote | UK Hours

VirtuHire; Remote; GBP 20,000 - 25,000; Full time

Job summary

A professional service company in the United Kingdom is seeking a Receptionist / Telephone Handler to be the first point of contact for all incoming calls. The ideal candidate will ensure callers receive friendly and efficient service, representing the company with professionalism. Responsibilities include answering calls, assisting with enquiries, and taking detailed messages. The candidate should have experience in call handling, excellent spoken English, and strong interpersonal skills.

Qualifications

• Previous experience in call handling or as a receptionist in a professional setting.
• Excellent spoken English with a soft or neutral accent.
• Strong communication and active listening skills.

Responsibilities

• Answer all incoming calls promptly and professionally.
• Provide assistance or direct callers to the appropriate team members.
• Take accurate and detailed messages and communicate them efficiently.

Skills

Call handling

Communication skills

Active listening

Interpersonal skills

Job description

The Client is seeking a professional and well-spoken Receptionist / Telephone Handler to serve as the first point of contact for all incoming calls. The successful candidate will be responsible for ensuring that every caller receives a friendly, efficient, and helpful experience, representing the company professionally at all times. This role requires someone who can communicate clearly, handle enquiries confidently, and maintain a high standard of telephone etiquette.

Key Responsibilities

• Answer all incoming calls promptly, professionally, and courteously, ensuring a positive experience for every caller.
• Act as the first point of contact for enquiries, providing assistance or directing callers to the appropriate team members.
• Take accurate and detailed messages when required and ensure they are communicated to the relevant person efficiently.

Qualifications

• Previous experience in call handling or working as a receptionist in a professional environment.
• Excellent spoken English with a soft or neutral accent that ensures clear communication.
• Strong communication, active listening, and interpersonal skills to handle calls effectively.
• Comfortable and available to work UK hours consistently.