Receptionist/Switchboard

Serco; Swindon; On-site; GBP 20,000 - 25,000; Part time

Job summary

A leading service provider in Swindon seeks a part-time switchboard operator to ensure an efficient communication system. The ideal candidate will have GCSE qualifications in Maths and English, excellent communication skills, and a customer-focused attitude. This position offers a competitive salary and various benefits including a generous pension scheme and training opportunities.

Benefits

Competitive salaries with annual reviews

Pension scheme with up to 6% contributions

25 days' annual leave plus bank holidays

Wide range of learning opportunities

24/7 Employee Assistance Programme

Discounts across 1,000 retailers

Qualifications

• GCSE standard or equivalent in Maths and English.
• Desirable experience with a switchboard or call centre.
• Good verbal and written communication skills.
• Computer literate and customer focused.
• High degree of attention to detail is required.
• Ability to manage competing priorities needed.

Responsibilities

• Connect and transfer internal and external calls.
• Operate the emergency phone system.
• Manage emergency alerts and alarms.
• Receive and process face to face requests.
• Log information into the CARPS database.

Skills

Verbal communication

Written communication

Customer focus

Computer literacy (Microsoft Office)

Attention to detail

Ability to manage competing priorities

Ability to work in a pressurized environment

Education

GCSE standard or equivalent in Maths and English

Tools

Switchboard system

Job description

Overview

Great Western Hospital

Part time – 12 hours per week - Mondays and Tuesdays 16:00-22:00. 9 Month Fixed Term Contract. Salary £24,465.00 per annum, pro rata, plus Serco benefits.

Main Purpose

To provide a timely and effective 24 hr switchboard/Helpdesk & emergency service to the client ensuring that the service meets and exceeds the requirements of the service level specification.

Main Accountabilities

• Connect and transfer internal and external calls in accordance with the criteria in the service specification.
• Operate the Bleep system and emergency phone system to ensure that all emergency teams and Major Incidents are actioned according to current Trust and operational policies and procedures.
• Follow the Trust’s procedures for replacing faulty and lost bleeps both in and out of hours.
• Ensure complete understanding of the Major Incident Plan to be able to respond in line with current processes and procedures.
• Manage the emergency systems and alarms (Fire and BMS) to ensure that in the event of an alarm the appropriate teams are notified to take corrective action.
• Maintain the On-call listing for doctors and key staff as notified by the Trust.
• Ensure that the information gained through the performance of the role is treated in the strictest confidence in line with current company, Trust and legal requirements.
• Assist in the development, implementation and maintenance of admin systems issued by Trust I.T that positively contribute to the effective and efficient management of information and records.
• To be responsible for your workstation and the general housekeeping of your working environment.
• To train new staff in all the above as and when required.
• Cover Helpdesk duties as follows.
• Receive and process face to face requests to ensure the timely and effective completion of work in accordance with the service level specification.
• Ensure that the relevant information is logged into the CARPS database to enable the accurate transfer of information to the appropriate department. Provide the department with a task number.
• Follow Helpdesk procedures and ensure they are regularly maintained for any new procedures or amendments to existing procedures.
• Responsible for the production, issue and receipt of Keri Security access badges within a 24-hour timeframe.
• To process all car parking intercom queries and log any faults with the barriers/machines.
• Ensure all know locum doctors are given the relevant information required to them as requested by the Trust before they start their duties.
• Ensuring Contractors/visitors sign in correctly with relevant paperwork.

What You Will Need For The Role

• GCSE standard or equivalent standard of general education, Maths and English to GCSE level.
• Desirable use of a switchboard system or call centre.
• Good verbal and written communication skills.
• Computer literate (Microsoft Office).
• Customer focused.
• High degree of attention to detail.
• Ability to function in a pressurised environment.
• Able to manage competing priorities.
• Ability to work effectively as part of a team.
• A motivated self-starter with commitment and enthusiasm.

What We Offer

• Salary: Competitive salaries with annual reviews.
• Pension: Up to 6% contributory pension scheme.
• Holidays: 25 days' annual leave plus bank holidays.
• Training and development: Wide range of learning opportunities with over 1,100 internal courses, funding for qualifications and apprenticeships, mentoring opportunities, and focus on internal progression.
• Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans, 30% off at Serco-managed leisure centres. Discounts: Save across around 1,000 retailers.
• ShareSave scheme: Helps you save regularly with the option to buy Serco shares at a discount at the end of your savings period.
• Employee networks: Dedicated networks for support, sharing challenges, ideas, and networking.
• Charity: Support a charity or organisation with a paid volunteering day each year. Option to donate to a favourite charity tax-free through Payroll Giving Scheme.

About Serco

At Serco, the nature of the work is important and everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people delivering essential public services worldwide in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

Apply

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Serco is a Disability Confident Employer committed to employing and retaining people with disabilities. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.

We see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates. We’re a proud holder of the Gold Inclusive Employer Standard and we actively encourage applications from females, those with disabilities or from an ethnic minority background.