Receptionist for Wrythe Green Surgery Carshalton

NHS; Carshalton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare practice in Carshalton is seeking a Receptionist to assist and direct patients, manage appointments, and handle administrative duties. The ideal candidate will have strong communication skills, relevant qualifications, and a commitment to professional development. This full-time position offers opportunities to work in a dynamic healthcare environment.

Qualifications

• Education and Training - 2 GCSE grade A or B or C English and Maths.
• NVQ Level 2 in Health and Social Care and willing to work towards Level 3 or equivalent.
• A demonstrable commitment to professional development.

Responsibilities

• Receive, assist, and direct patients in accessing services.
• Process appointment requests from patients by telephone and in person.
• Ensure building security; have thorough knowledge of doors/windows/alarm.

Skills

Communication skills

Customer service

Attention to detail

Education

2 GCSEs in English and Maths

NVQ Level 2 in Health and Social Care

Job description

Receptionist for Wrythe Green Surgery Carshalton

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

• To have a thorough knowledge of all practice procedures
• To work in accordance of written protocols
• Contact patients via SMS messaging, telephone and letter as necessary
• Book hospital transport and interpreters on request
• Photocopy and scan documents as requested
• Send referrals using NHS mail
• Action emails to generic email account
• Check personal emails during work time
• Check Docman and complete workflows if applicable

Main duties of the job

Administration

• To have a thorough knowledge of all practice procedures, and work in accordance with written protocols
• Contact patients via SMS messaging, telephone and letter as necessary
• Book hospital transport and interpreters on request
• Send referrals using NHS mail
• Process prescription requests
• Use Accurx and NHS mail and allocate to the appropriate clinicians

Reception

• Receiving patients, consulting with members of the practice team
• Handing completed repeat prescriptions to patient and checking names and addresses
• Be able to cover all reception positions as necessary
• Handling payments using a card machine for travel and non-NHS work

Appointments

• Process appointment requests for today or future appointments from patients by telephone and in person
• Deal with visits/requests

Computer

• Registrations of new patients, computer data entry and medical records
• Process patients changes of address, computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines

Telephone

• Have working knowledge of telephone system
• Know how to report telephone faults to the telephone provider

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

About us

Bringing general practices together to work at scale has been a policy priority for some years for a range of reasons, including improving the ability of practices to recruit and retain staff; to manage financial and estates pressures; to provide a wider range of services to patients and to more easily integrate with the wider health and care system.

While GP practices have been finding different ways of working together over many years, for example in super-partnerships, federations, clusters and networks, the NHS long-term plan and the new five-year framework for the GP contract, published in January 2019, put a more formal structure around this way of working, but without creating new statutory bodies.

Since 1 July 2019, all except a handful of GP practices in England have come together in around 1,300 geographical networks covering populations of approximately 305,000 patients. This size is consistent with the size of primary care homes, which exist in many places in the country, but much smaller than most GP federations. Around 50 networks, usually in very rural areas, will cover a population of less than 30,000, but most are bigger than 50,000.

Job responsibilities

Computer

• Registrations of new patients, computer data entry and medical records
• Process patients changes of address, computer data and medical records (have knowledge of practice area)
• Process repeat prescription requests in accordance with practice guidelines

Telephone

• Have working knowledge of telephone/paging system
• Have knowledge of how to report telephone faults to telephone provider

Other Tasks

• Ensure building security; have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Person Specification

Qualifications

• Education and Training - 2 GCSE grade A or B or C English and Maths - NVQ Level 2 in Health and Social Care and willing to work towards Level 3 or equivalent
• Qualified to NVQ level 3 - GPA skills certificate

Experience

• A demonstrable commitment to professional development - Willing to work towards GPA certification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Depending on experience. Depending on the hourly rate of the practice