Receptionist - ED/UCC/Minor Injuries

EAST LANCASHIRE HOSPITALS NHS TRUST; Lancashire; On-site; GBP 20,000 - 25,000; Full time

Job summary

A regional healthcare provider in Lancashire is seeking a motivated Receptionist to join their team in a busy Emergency Department. The role involves managing patient registrations, inputting details into hospital systems, and providing excellent customer service. Candidates should have relevant qualifications in customer care and be able to work efficiently under pressure. This position offers the opportunity to contribute to patient care in a supportive environment.

Qualifications

• Proven ability to work swiftly and accurately under pressure.
• Experience with patient administration systems is preferred.
• Knowledge of medical terminology is advantageous.

Responsibilities

• Navigate and streamline patient presentation to appropriate services.
• Ensure accurate recording of patient demographics.
• Liaise with medical staff and manage sensitive information.

Skills

Customer care

Keyboard skills

Ability to work under pressure

Education

GCSE Grade C in English Language

ECDL or Microsoft Office experience

NVQ Level 3 or equivalent knowledge

Tools

Cerner

Microsoft Office

Job description

Overview

The post holder will work as a member of a team of Receptionists providing a customer oriented reception service to the public and administration service to the clinical team in a busy, fast-paced service. This includes accurately inputting and updating patient details onto hospital systems, checking national databases as part of the registration process, and liaising with patients, relatives, medical, nursing and other stakeholders professionally, courteously and efficiently.

East Lancashire Hospitals NHS Trust has a busy Emergency Department and two Urgent Care Centres & a Minor Injuries Unit. The post holder will be part of the reception team in the Emergency Department/Urgent Care, which operates 24 hours a day, seven days a week. The job is subject to DBS disclosure requirements given access to vulnerable people and information.

The advert notes the need for a highly motivated individual who demonstrates outstanding customer care, good keyboard skills, and the ability to work quickly and accurately under pressure. The Trust emphasises equal opportunities and a zero-tolerance approach to aggression, and values staff development and cross-site flexibility.

Responsibilities

• Navigate and streamline patient presentation to the appropriate service; create and maintain highly sensitive medical records; retrieve cards and manage the unit’s filing system.
• Ensure accurate recording of patient demographics onto Cerner and print the Record Card for Nursing Staff.
• Print wristbands during patient intake; photocopy and share patient records per guidelines; scan/email confidential records to relevant departments.
• Implement manual procedures if systems fail and report faults to IT; schedule, prepare and notify appointments for Clinics; retrieve patient records for daily Dressings and other clinics; register arriving patients on Cerner.
• Cancel and rebook appointments as needed; liaise with triage/nursing staff on patient concerns; understand medical terminology; liaise with other health professionals and hospitals for appointments.
• Complete relevant paperwork, obtain x-rays if necessary, and document accordingly; record, collate and calculate daily/weekly/monthly statistics and distribute to departments.
• Prepare patient records for solicitors; enter patient episodes onto the Datix system; manage out-of-hours crash bleep and assist with ambulance arrivals; maintain a manual patient tracking register.
• Check the national CPIS for every child up to 18 and inform nursing staff of alerts; prep and scan ECGs at discharge and retrieve notes for clinicians.
• Operate within safeguarding, confidentiality and information governance requirements; ensure appropriate handling of sensitive information.

Descriptive notes: The post holder is expected to provide cover for sickness/absence and to work flexible hours to meet service needs.

Qualifications

• GCSE Grade C or equivalent in English Language
• ECDL or experience with Microsoft Office (typically 2 years)
• NVQ Level 3 or equivalent knowledge

Desirable criteria

• Customer Service/Care; extensive clerical experience
• Preferably NHS experience or customer care background
• Good understanding of medical terminology; customer/patient care
• Ability to work as part of a team; experience using patient admin systems
• Experience tracking and tracing patients; excellent keyboard/computer skills
• Proven communication and documentation standards; ability to follow detailed procedures
• Calm under pressure; prioritise workload and meet deadlines; flexibility to cross-site work
• Awareness of diverse cultural needs and confidentiality issues; sympathetic and sensitive handling
• Knowledge of national/local A&E targets; willingness to develop knowledge and skills
• Willingness to undergo further training and provide reasonable cross-site cover
• Car user (Desirable)

Additional information

• The Trust is an equal opportunities employer with a Zero Tolerance policy to aggression, violence, bullying and harassment. We welcome applicants from all backgrounds and particularly encourage BAME applicants to apply. Appointments will be made on merit.
• Salary information and scope: salary advertised for full time; pro-rata for part-time; NHS entrants typically start at the first pay point of the relevant band.
• The vacancy may close before the closing date if sufficient applications are received; applicants are advised to apply early.
• DBS disclosure is required for roles identified as controlled or regulated activity; cost details for disclosures are provided to candidates if appointed.