Receptionist

Cwm Taf Morgannwg University Health Board; Bridgend; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent health board in Wales is looking for a Receptionist to serve as the first point of contact for visitors. Responsibilities include performing front of house duties, supporting patient care, and maintaining communication with healthcare teams. The ideal candidate will excel in customer service and effective communication. Welsh language skills are desirable but not essential for this role within a team-oriented environment. This position offers a chance to work in a supportive and diverse workplace close to beautiful locations in South Wales.

Benefits

Generous leave

Flexible work hours

Career growth opportunities

Ongoing learning and development access

Qualifications

• Experience in a receptionist or customer service role.
• Ability to communicate effectively with diverse groups.
• Familiarity with administrative tasks and office procedures.

Responsibilities

• Perform front of house duties professionally.
• Help achieve high standards for patient care.
• Communicate effectively with patients.

Skills

Communication skills

Customer service

Teamwork

Welsh language skills (desirable)

Job description

Position Overview

The Receptionist will be the first point of contact for visitors to department. They will work as part of a busy team providing professional reception duties and comprehensive clerical support to the service, maintaining confidentiality at all times.

Key Responsibilities

• Perform front of house duties and liaise in a professional manner with patients, colleagues, members of the public and other agencies involved in patient care as well as undertaking a wide spectrum of duties within the confines of the role.
• Use own initiative when undertaking duties, while Administrator available for support when required.
• Help to achieve the highest standards for patient care, reflecting the quality and standards and mission of the University Health Board, following appropriate systems, procedures, policies and processes, and plan day‑to‑day tasks and duties.
• Communicate effectively with patients face‑to‑face or via telephone, using tact and diplomacy to relay routine information and overcome barriers to communication such as hard of hearing or learning difficulties.
• Book Consultant‑led clinics and obtain patient notes in preparation for the clinics.
• Maintain effective communication with all members of the multi‑disciplinary team.
• Undertake office tasks such as photocopying, scanning, faxing when requested.
• Use Welsh PAS (Myrddin) for the management of Consultant‑led clinics, recording attendances, DNA’s etc., and amend demographic information to ensure accuracy for future use by the wider organisation, in accordance with the Data Protection Act.
• Conduct all medical filing immediately and routinely to ensure the availability of up‑to‑date information for future admissions/outpatient consultations within the wider organisation.

Welsh Language Skills (Desirable)

Welsh skills are desirable: This post is advertised as Welsh desirable. This doesn't mean essential; whilst the candidate doesn’t need to have skills in Welsh, we’ll consider it an advantage when short‑listing and selecting candidates. This isn’t 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health. For more information, see 'Welsh Language Guidance' in the documents right at the bottom.

About Cwm Taf Morgannwg (CTM) University Health Board

Cwm Taf Morgannwg (CTM) University Health Board, part of NHS Wales, serves a large population across a diverse and beautiful region, steeped in history and heritage. With nearly 13,500 staff, our health board is one of Wales’s largest employers. Together, we are Team CTM; a workforce dedicated to offering excellent patient care and support to the 450,000 people across our three regions, Bridgend, Merthyr Tydfil, and Rhondda Cynon Taf. We operate three District General hospitals, several community hospitals, primary and community care facilities.

CTM’s location offers the best of South Wales, just 20 minutes from Cardiff’s vibrant city life, the natural beauty of the Brecon Beacons, and the serene coastline at Ogmore. Whether you enjoy lively urban amenities, peaceful countryside, or seaside escapes, our location makes an ideal setting for both work and personal life.

CTM 2030 Strategy – Our Health, Our Future

• We listen, learn, and improve
• We treat everyone with respect
• We work together as one team

Benefits

CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.

Work Environment

At CTM, you’ll find a welcoming, team‑oriented workplace that values diversity and compassion, where you can take pride in your work and the difference it makes.